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Sherwood Grange care home in Kingston Vale, London

Care UK

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Rick Mayne

Home manager

I’ve worked for Care UK since 2013 and joined because I wanted to work for a growing company that provided the highest level of care for residents. 

In this role there’s no standing still. As well as listening to residents and your team you need to inspire them to do their best and all while looking for ways to improve the way we work and deliver the best. However, there are always moments to enjoy seeing residents enjoying the lifestyle that living here gives them. 

In my free time I love travelling and camping. I’ve visted Europe, America and some of Asia. I like travelling around in my old VW campervan. 

Biba Mijalceva

Deputy home manager

I became a registered general nurse in 1993, and I joined Care UK in September 2017 for a fresh challenge. I’ve worked in different areas of nursing, including caring for people with complex disabilities and brain injuries.

I believe it’s important to be open and honest, and to have empathy and compassion in this role. I work as part of the team to ensure residents are always receiving the best, personalised care. I love making individual residents smile – we can all make a difference to a person’s day. 

Throughout 2018 and 2019 we’ve been implementing our own vision and values, which the team have fully embraced. Sherwood Grange has also been working with Care UK in a ‘Good to Great’ programme to focus on achieving an outstanding rating at our next CQC inspection. We’re determined to do it! 

Tracey Fountain

Customer relations manager

Before moving to Care UK in June 2018 I worked in sales and events – I’ve arranged corporate events as well as weddings, both here and abroad. I wanted to work in a Care UK home because the organisation has a great reputation in the sector for delivering quality care to residents and for supporting its colleagues. 

It’s a big decision to move an older relative into residential care and it affects the whole family. As a customer relations manager you need to be sympathetic to what a family is going through. I’m looking forward to helping many families in the months and years to come.

Right now, I’m enjoying being part of a great home team and getting to know all the residents while helping Sherwood Grange to develop its reputation in the community. 

Kimberley Atkin

Lifestyle coordinator

My background is in retail and fashion, and I’ve been able to bring my creative thinking and sense of fun directly into my role at Sherwood Grange. Every day is so varied, which is fantastic, and I enjoy working on group activities with residents, as well as with them on a one-to-one basis, when I can get to learn more about them.

Rick, the manager here, ensures that every day here is full of fun for everyone. He also has the foresight to recognise your skills and strengths, even if you haven’t worked in care before. He gives you the freedom to take a role in different directions and explore different approaches.

Emese Budai

Lifestyle Coordinator

When I joined the activity team at Sherwood Grange in November 2017 I hadn’t realised how much compassion and care there is within  the walls of this state of the art building we call Sherwood Grange. As time has progressed I have learned that my my role varies day to day, whether it's organising events, taking residents on trips, running activity sessions or working with the local community - there is always something different going on. If I were to describe my working day I would use words like colourful, compassionate, empathetic and rewarding its always new and refreshing. 

I consider myself lucky that when I walk into Sherwood Grange I am entering a living library of residents who have had fascinating careers, life experiences and stories to tell. The most rewarding part of my role is having the chance to bring a smile to residents’ faces. 

Nirmal Panesar

Head chef

Before I joined Sherwood Grange I worked in another care home – I find the care sector very rewarding to work in. It’s also very challenging: residents have all sorts of dietary needs and we need to ensure they’re getting the nutrients they need while making the menus we’re creating tempting for them.

I like impressing residents with delicious food and creative displays. I love using food to help them to enjoy life and be happy. I’m looking forward to building relationships with residents, colleagues and visitors – as well as creating mouth-watering dishes for them!

Parul Patel

Business administrator

I decided to join Care UK because their ethos is to help older people to live a happier life. I personally share that ethos too, so it seemed like a good fit for me. 

I think a good business administrator should be motivated and organised but be caring and approachable for residents and colleagues. I want people to feel they can come and talk to me and ask for help whenever they need it. I’m really excited about being a part of a new care home as we start on our journey together. It will be a great experience to see the home grow and welcome new residents.  

Zainab Sillah

Team leader

I’ve worked as a team leader at another care home provider before I joined Care UK. The company is really investing in, and evolving, its care services and I’m excited to be part of that. 

I’m passionate about coaching colleagues and working with them to achieve and maintain high standards of service. Gaining the trust, respect and commitment of your team and being prepared to be hands on too is vital for growing teamwork in a new home and I’m excited about the opportunity we have here to excel from the start. 

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