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Care UK

Snowdrop House Care Home in Ware, Hertfordshire

Care UK

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Clare Crow

Home Manager

I have been working in the care sector for 20 years qualifying in Cambridge and specialising in respiratory and end of life care. In my career so far I have undertaken a wide variety of roles all over the country including care case manager for the East of England. I have also worked for the prison service, a wide range of hospitals and care homes, and people with challenging behaviour.

I started work with Care UK in September 2014 and I believe to be an effective team member you need to have a positive attitude, be caring, respectful and approachable, and have a good sense of humour! 

My favourite part of the working day is motivating the staff to ensure the residents are their main focus of the day, creating memorable moments, laughter and joy. My biggest professional challenge so far has been saving a person's life and then continue to watch them grow and flourish.

In my spare time I enjoy travelling, spa days and have a huge interest in guide dogs and caring for animals.

Sharon Butler

Customer Relations Manager

I’ve worked in healthcare for over 25 years and held positions in business development, planning and commissioning. With experience of the private, NHS and not-for-profit sectors, I joined Care UK in July 2014.

Snowdrop House is a lovely home and I am enjoying working with families in the area to introduce them to everything we have to offer here. Choosing the right care home for a loved one can be an emotional and challenging experience. I get a huge amount of satisfaction knowing that I’m helping families with difficult decisions and making their lives a little bit easier.

Away from work I like to relax by reading, listening to country music, watching movies and going to the theatre. I also love visiting historic buildings and catching up with friends.

Nicola Crowe

Lifestyle Lead

I come from a care background – I’ve been a senior carer, team leader and even a deputy manager in a service. I joined Care UK because I thought its care ethos of ‘fulfilling lives’ was fantastic. 

Being a lifestyle coordinator enables me to take a different approach to care. Going home knowing I’ve put a smile on someone’s face and they’ve had a good day is the best part of my job. I am passionate about music – I love singing – so I can bring that passion to work now!

I joined Snowdrop House in 2017 and I’m really enjoying being part of a great team and working with some fabulous residents.

Louise Halls

Business Administrator

I used to work in administration in the Police Service: I love working with people from all walks of life. I want to make a difference to people’s lives and feel like I’ve overcome challenges to help them. The new challenges here are getting to know my colleagues as well as all the residents and understanding how I can help them and their families.

Outside of work I like to keep active by playing squash, spending time with my two children and keeping my garden in shape.

Dee Taylor

Head Housekeeper

I worked in another care home before moving to Snowdrop House, and I’ve also managed a commercial laundry. I joined the Snowdrop House team in August 2017 as I was keen to work at a new build. 

One of the best things about my role is interacting with the residents. I take pride in ensuring that all their needs are met, and I enjoy learning more about their lives and the things they’ve done, as well as meeting their families. I’m looking forward to supporting more new residents as the home grows, and helping them to settle in and to make their daily lives more comfortable.

Gabi Straphina


I joined Care UK in the spring of 2016. I used to work as a care assistant, but I fancied a new challenge while still working in the care sector.

Every day is different in this role. It’s a great feeling to fix things for residents and keep Snowdrop House looking good for them – it’s easy to see the results of my efforts. I will always aim to do whatever residents request. This is their home, so I’ll adapt their home and get it exactly how they would like it. 

Outside of work, I like to keep fit, playing football and tennis. 

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