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A top performance

A top performance

Care UK now has six CQC-rated ‘outstanding’ care homes. Mildenhall Lodge and Cleves Place, both in Suffolk and Broadwater Lodge in Surrey have just been joined by Perry Manor in Worcester, Manor Lodge in Chelmsford and Mountfitchet House near Stansted. 

And that means that, of the five largest care home providers in the UK, Care UK is the best performing in terms of quality. Some 86% of our homes are rated ‘outstanding’ or ‘good’ by the CQC (or are given equivalent grades by the Care Inspectorate in Scotland).

This month’s quality spotlight is on Broadwater Lodge, one of our homes in Surrey who gained its ‘outstanding’ rating in 2016.

Broadwater Lodge: an award winning home

We take a look at life in the home to see just how this home leads the way in person-centred dementia care. 

Home manager Angie Bookham and her team at Broadwater Lodge use an impressive, highly focused person-centred approach to every aspect of residents’ life in the home.

The team stops at nothing to enhance residents’ lives, delivering superior care by understanding residents and fulfilling their every need. It’s this tireless approach that has resulted in the home’s ‘outstanding’ rating and, more recently, winning the award for Excellence in Delivering Dementia Care at the Surrey Care Awards.

Great dementia care

Every colleague knows each resident so well which means that they can confidently adapt their approach to each person, orientating themselves to their reality so that the person has a meaningful interaction. 

To help stimulate conversation with residents, the team has adopted David Sheard’s Butterfly Moments approach. Colleagues wear pretty or unusual items that residents comment on – leading to fun and meaningful shared moments and reminiscence. 

Meaningful activity 

There’s always a variety of activities for residents to take part in and residents are encouraged to help with everyday tasks such as laying the tables, doing light dusting or helping in the garden. 

The home’s ethos of ‘meaningful lifestyles’ means that residents are supported to be as active and independent as possible, doing the things that they have always enjoyed, or trying something new.

Home features


The home’s environment is all-important: enabling residents to do what they want, when they want. 

The team has adapted the home to suit residents’ needs and interests, adding a nursery, a pub with a snooker table, cinema, sweet shop, vintage style kitchen, and an outdoor beach area. 

There’s a pets’ corner’, a place where residents can reminisce about pets they used to own and where visiting pets can play and be pampered. Designed like a dog kennel, it has animal pictures, pretend mouse holes, dog and cat beds, dog bowls and treats. 

After successful animal therapy visits, a new small holding ‘Codgers Farm’ was developed at the request of the residents. It’s a joy to see the smiles on resident’s faces as they take part in caring for the pigs, goats, rabbits, guinea pigs and chickens. This provides real therapeutic benefits for residents, encouraging them to spend time outdoors and giving them a sense of purpose and responsibility later in life.

Could this be the first care home with a farm? 

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