I’ve worked for Care UK for over a decade now. I started as a carer, so I’m really proud to have got to where I have. You still get challenges – every family and new resident is different, every person is an individual, and, initially, families can be worried about putting the care of their loved one into the hands of people they don’t know. Gaining people’s trust takes time, but is one of the most important things we do.
Aside from supporting new families and residents into the home, day-to-day I relish seeing residents happy, comfortable and looking smart. I think if they’re happy and comfortable they must feel at home. In which case, we’re doing things right!
I started working for Care UK in 1997 at Buchanan Court and I transferred here to Whitby Dene where I am now head of housekeeping. This combined with my studies for my NVQ qualifications have been challenging times in my career, but being able to work for Care UK has been a big highlight.
I believe that it’s necessary to be reliable, trustworthy and polite in my position, as well as able to carry out duties to a high standard. Whitby Dene benefits from a great team that always keep the home in high standards. It’s my favourite part of the day when I inspect the home and find it to be clean and tidy for the residents, as well as being able to chat with them on a daily basis. Outside of work I love spending time with my grandchildren.
I joined the team at Whitby Dene in 2002 having achieved an NVQ level 1 and 3 in health and social care, which gave me the necessary skills and experience for a career in care.
In my role you need to be caring and sympathetic, as well as to be a good listener and respect other’s views. I look forward to continuing to provide care and keep working to improve the standard of care in the home.
I moved to Care UK in 2006 as the company offered the opportunity of career progression. I hold an NVQ level 2 in Independence and Diversity, which has given me a good understanding of care requirements. I’ve also learnt through my job that it’s important to be attentive to the residents and family’s needs, but to be able to do that and more!
I really enjoy my job as I work hard to fulfil what residents would like to do; it’s a good feeling when you see residents smile because you listened to their needs and what they wanted. Outside of work I enjoy spending time with my family and watching them grow and learning from what I teach them as a dad.
Before coming to Care UK in 2012 I worked as a community mental health nurse, where I trained as an RMN mental health nurse and cognitive behavioural therapist. I decided on a change in career direction and joined Care UK to work with older people, which I find fulfilling and rewarding. It’s the best part of my working day when I get to see and talk to the residents.
It’s important in my position to possess good communication skills and the ability to multitask, as well as to respect individual’s rights and dignity. Outside of work I like spending my time with my nieces and nephews. I also enjoy swimming and walking my dogs.
I started working for Care UK in 2000 after working for another care home. Before my career in care I started out as a personal assistant for a head of video production, but moved on to have children and take a new career direction. I then went on to achieve my NVQ level 3 in cooking preparation.
My favourite part of my working day is talking to and getting to know the residents and families, as well as working with the team here at Whitby Dene. Everyone here is really nice and we all work really well together! Outside of work I enjoy walking and other activities such as hiking and mountaineering, particularly in the Brecon Beacons.
I’m new to Care UK but I’ve been very impressed at how everyone puts the service of residents first. It also values its employees and is investing in enhancing the lives of everyone who lives and works here.
You never know what each day is going to bring here and I enjoy coming into work and walking around the building to see what needs doing. I also love talking to residents and finding out how I can help them. The team and the residents have some really creative ideas about what we can do to give residents a wonderful experience. I’m helping to bring them to fruition.