I studied social policy at university and joined Care UK because I wanted to contribute to meaningful change in the care of older people. Many of the services we deliver today have come from activities I’ve been involved in during my time with Care UK, and when I look back I’m very proud of how we much we have evolved and developed – from the early days of focusing on government contracts to becoming the fastest-growing operator in the self-pay field today.
I think it’s crucial to take the time to talk to home managers, residents, their relatives and carers about what’s happening in their home. It’s the best way to discover what needs to improve and how to bring that about. You get a perspective on life that you can’t get from anywhere else. I’ve learnt much more about how to improve what we do from those conversations than anything else.
There’s a fantastic culture in Care UK of people striving to make others’ lives better. Our colleagues work incredibly hard to make that happen, and they do so with immense good spirit. Our sector can be very challenging, but we meet the challenge head-on with hard work, commitment and a big heart.