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Head Housekeeper Bank

Bowes House
Hailsham, East Sussex

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Hailsham, East Sussex

Job Summary

Creating spotless, hospitable and comfortable care homes where residents love to live is vital to what we do at Care UK.

Care UK is one of the UK’s leading providers of health and social care services. As our Head Housekeeper you’ll be central to making our home a palace for residents, their guests and visitors alike.

You’ll lead and supervise the hostess, housekeeping and laundry teams to ensure the home meets the highest standards of hospitality and cleanliness at all times. Daily tasks might include updating the team rota to ensure we’re fully staffed, liaising with residents about the best times to clean their rooms. Above all, you’ll ensure residents and their guests don’t want for anything and that everything runs smoothly 24 hours a day, seven days a week.

Are you an experienced head housekeeper - you could be from any sector – and keen to take on a role with more meaning? Are you a great supervisor with a positive ‘can do’ attitude and superb people skills? Do you have a warm personality and great sense of humour that makes you popular with everyone? If so, we’ll treat you to flexible hours and a competitive rate of pay that will add sparkle to your career.

Responsible To Home Manager
 

Key Responsibilities

  • Prepare and maintain a 4 week Rota, ensuring the Housekeeping and Hostess teams are adequately staffed at all times.
  • To instruct the Housekeeping team in their role and required duties / allocation.
  • To instruct the Hostess team in their required duties.
  • To provide hospitality services to residents and their guests. Serving meals, snacks and beverages at their request in the location of their choice.
  • Daily to ensure all displayed menus and meal information throughout the home is correct and up to date.
  • To consult with residents on a regular basis to ensure that their needs and choices are being met. Obtain feedback from residents and staff regarding cleaning and laundry quality to ensure that we are meeting the needs of the home and our residents at all times.
  • To ensure that all cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.
  • To ensure stock takes are carried out at the end of each month.
  • To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
  • To implement and maintain cleaning schedules for the entire home and ensure that they are adhered too.
  • To ensure cleaning of all areas of the home are to the highest standard, including grounds.
  • Establish and maintain a rapport with individual residents and agree a convenient time to carry out cleaning of their personal rooms.
  • To organise deep cleaning duties when required.
  • To ensure the laundry of residents clothing is to the highest standard, including ironing.
  • Ensure the Laundry team collect and return laundry to the correct area of the home on a regular basis, and put away personal clothing of residents in a neat and tidy manner.
  • Ensure that all residents’ wardrobes and clothing drawers are kept clean, neat and tidy.
  • Ensure deliveries are checked against order forms and ensure that invoices are accurate, and to action any discrepancies immediately.
  • Ensure catering, cleaning and laundry supplies are stored safely and used effectively to minimise wastage.
  • Maintain a high standard of hygiene within the home and adhere to COSSH guidelines.
  • Maintain health and safety in the home by adhering to the company’s policies and procedures at all times, including instructions in the Facilities Manual.
  • To co-operate with requests from the Home Manager and residents wherever possible.
  • To attend resident/relative meetings whenever possible.


Skills & Experience

  • Experience of supervising a team of staff.
  • To understand and ability to adhere to infection control, health and safety/COSHH guidelines
  • Proven communication skills both written and verbal.
  • Proven ability to organise priorities.
  • To recruit, motivate and lead a team of staff
  • Ability to appreciate the needs of others
  • Ability to work as part of a team
  • Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure
  • Flexible to meet the needs of the home
  • Smart appearance, good personal hygiene standards.
  • Sense of humour and a lively, sociable personality
  • Shares ideas with others [to make improvements]
  • Keen to learn and improve own performance
  • Committed to communicate with customers to understand their needs
  • Will go the extra mile to help fulfil customers’ needs
  • Has a ‘can-do’ attitude to work
  • Enjoys working effectively as part of a team


Qualifications

  • GCSEs (or equivalent) including English and Maths
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At a glance

Location

25 Battle Road
Hailsham
East Sussex
BN27 1DU

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Pay
Up to
Shifts
To be discussed
Contract
Bank
Reference
SYS-10544

Why work at Bowes House

 

At Care UK's Bowes House in Hailsham, East Sussex, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works a care home that blends old and new – incorporating Victorian brewery buildings and a new-build facility. We provide residential, nursing and dementia care with fantastic facilities for residents, including our own cafe, hair salon and gardens.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Bowes House.

Why work at Bowes House
Why work at Bowes House
Why work at Bowes House

A career at Care UK

Working at Care UK in a home support role

With a role in one of our care homes, you’ll be able to give something back and make a real difference to older people’s lives. Whether you’re just starting out in the workplace, looking for a change in career or looking for a new challenge, we can help build the right career for you. 

New to care? No problem. We'll support you with plenty of training to help you build a varied, fulfilling career that makes a positive difference to people’s lives. 

 

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Working at Care UK in a home support role
Working at Care UK in a home support role
Working at Care UK in a home support role

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I have 20 years of experience in health and social care, starting with six years of operational management in the NHS. After that, I had the opportunity to work for a provider of dialysis services, and I went from managing one brand new clinic to managing 10 clinics as a Regional Director across London. After six years in this sector, I had the opportunity to work in older people’s services.

After completing my last project, I wanted to work within an organisation that puts the wellbeing of its teams and the care and support of residents at the heart of everything they do.

A good leader supports the team to deliver on the promise we make to care for people’s loved ones. The role requires energy and tenacity, and you must be approachable and lead with a smile and integrity.

Delivering great care and keeping my team happy and motivated is my priority. I’m proud when I see team members develop in their careers and see the great outcomes for people we support at Bowes House.

I live by the coast, so outside of work walking and swimming are a must! I love to watch movies, cook, go camping and socialise too.

Jonathan Johnson Home Manager