Field Lodge
St Ives
£40,000 + commission | Care Home Based |
We have an exciting new role for a Customer Relations Manager based at Field Lodge care home in St Ives, Essex. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Field Lodge through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.
Key Responsibilities:
Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.
What We're Looking For:
Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.
Why Join Care UK?
Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.
We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!
About Us:
Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.
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London Road
St Ives
Cambridgeshire
PE27 5EX
At Care UK's Field Lodge in St Ives, Cambridgeshire, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.
Our team works in a friendly home that has been shaped by the interests of residents. There's a tuck shop, cinema, hair salon and nail bar, as well as a contemporary coffee shop. We provide residential, nursing and dementia care with fantastic facilities for residents, including an indoor garden area and music room.
We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Field Lodge.
As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.
If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.
Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.
Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.
At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.
As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.
A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.
Having a role in leadership is a privilege, making the resident’s and teams day is important to me.
I worked for Care UK for 8 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.
As a Home Manager, I am constantly striving to make the home a better place. At Field Lodge we’ve been a part of several firsts for Care UK, which I’m really proud of. We were the first Care UK home to provide residents with Namaste care and the first to be awarded the ‘Care for VIPs’ accreditation from Worcester University.
I’m very passionate about supporting individuals living with dementia, both initiatives acknowledge a gold-tier level of care as well as heightening support for relatives thanks to a strong focus on person-centred care. From the levels of support and care, I have been shortlisted for ‘Dementia Care Manager of the Year’ at the National Care Awards 2023.
I am keen to create an inclusive environment for everyone, we celebrate all cultures and LGBTQ+ with a variety of activities. Field Lodge has a lovely homely atmosphere, I’m incredibly proud of the whole team who make the home such a comfortable place for everyone.
Linda Martinez Home Manager