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Customer Relations Manager

Chocolate Works
Chocolate Works Care Village Bishopthorpe Road York Yorkshire

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Chocolate Works Care Village Bishopthorpe Road York Yorkshire

We have an exciting new role for a Customer Relations Manager based at Chocolate Works Care home in York. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Jubilee House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

  • Achieve targets for resident occupancy and average weekly fee.
  • Promote the care home and drive enquiries through events, sponsorships, and PR.
  • Communicate accurate information to prospective clients about our facilities, services, and prices.
  • Monitor competitor landscape and identify market opportunities.
  • Collaborate with the Home Manager and Head of Departments.
  • Complete all required reports accurately and on time.
  • Available for evening and weekend meetings and events as required.

What We're Looking For:

  • Consultative sales approach
  • Self-motivated, flexible, and enthusiastic.
  • Collaborative, sharing ideas and information.
  • Highly organised, managing multiple priorities.
  • Customer service oriented.

Why Join Care UK?

  • Dynamic, growing organisation dedicated to outstanding care.
  • Supportive, inclusive team environment.
  • Competitive salary and commission structure alongside a comprehensive benefits package.
  • Make a meaningful impact on residents’ lives

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

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At a glance

Location

Chocolate Works Care Village
Bishopthorpe Road
York
Yorkshire
YO23 1DE

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Pay
Up to Competitive
Shifts
Care Home Based
Contract
Permanent
Reference
SYS-14986

Why work at our care home Chocolate Works

Providing the highest standard of care for residents will be at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team will work in a warm, friendly care home with a family atmosphere. We will provide high-quality care for older people with fantastic facilities for residents.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Care UK.

Why work at our care home Chocolate Works
Why work at our care home Chocolate Works
Why work at our care home Chocolate Works

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

An operations support role at Care UK
An operations support role at Care UK
An operations support role at Care UK

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

The most important part of my role as manager is to ensure colleagues have the support they need to make a positive difference in residents’ lives.

In my role, it helps to have a good sense of humour. It is no secret that working in care can be stressful. Being able to see the funny side or the positives in a situation, can make a big difference.

I have two degrees, one in history and another in mental health nursing. I also have a level five diploma in leadership and management. My years of study have stood me in good stead and helped me rise to the challenge of transitioning from deputy manager to manager.

My own progression means I am really proud of the part I can play in supporting colleagues with their own training and development too. It’s rewarding to see them progress professionally.

I joined Care UK for its positive culture and approach to care which focuses on giving residents choice. As a provider, Care UK also recognises how important training is – giving teams the tools and skills they need to give the best care possible.

Although I spend a lot of time at my desk, I value the time I can spend with residents. Listening to them and getting to know them are my favourite moments of each day. It serves as a reminder of what it is we do and why it is important.

Outside of work, I love to go carp fishing. I can spend up to a week just relaxing and reflecting at the side of a pond with friends. My son and I also indulge in airsoft. It’s a team game where you dress up as soldiers and arrange battles with others.

Dave Fieldhouse Home Manager