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Receptionist

Mercia Grange
538 Lichfield Road, Four Oaks, Sutton Coldfield, Birmingham

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538 Lichfield Road, Four Oaks, Sutton Coldfield, Birmingham

Are you a caring and passionate individual looking for a rewarding career and opportunities for development? Join Care UK, an award-winning care provider as a Receptionist. You’ll be a valuable member of our friendly, close-knit team, promoting the well-being of our residents and the successful running of our care home.

The Role

  • Provide a warm welcome to visitors in a friendly, efficient, and professional manner
  • Greet others with a courteous telephone manner and reply promptly to email enquiries
  • Ensure the visitors book is completed properly and visitors are supported and directed to their destination promptly
  • Provide excellent customer service to visitors and colleagues
  • Support with general office duties such as payroll, and recruitment & selection

Some of our benefits by joining the Care UK family

  • Wagestream- access your wages at any-time   
  • Career development, training and access to our approved apprenticeship scheme
  • Hundreds of online and in-store discounts
  • Annual purchase holiday scheme
  • Health and Wellbeing support
  • Career progression

About You

  • A good understanding of Microsoft Office applications.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others.  We see the potential in everyone, let us help fulfil yours.

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At a glance

Location

538 Lichfield Road
Four Oaks
Sutton Coldfield
West Midlands
B74 4EH

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Pay
Up to £10.61
Shifts
Part time
Contract
Permanent
Reference
SYS-7253

Why work at Mercia Grange

At Care UK's Mercia Grange in Sutton Coldfield, West Midlands, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a purpose-built care home with a family atmosphere. We provide residential and dementia care with fantastic facilities for residents, including a cinema, café and hair salon, as well as stunning gardens.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Mercia Grange.

Why work at Mercia Grange
Why work at Mercia Grange
Why work at Mercia Grange

A career at Care UK

Working at Care UK in a home support role

With a role in one of our care homes, you’ll be able to give something back and make a real difference to older people’s lives. Whether you’re just starting out in the workplace, looking for a change in career or looking for a new challenge, we can help build the right career for you. 

New to care? No problem. We'll support you with plenty of training to help you build a varied, fulfilling career that makes a positive difference to people’s lives. 

 

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Working at Care UK in a home support role
Working at Care UK in a home support role
Working at Care UK in a home support role

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I love being part of Care UK as they value people and has a total focus on delivering outstanding-quality care. Mercia Grange is a stunning care home with a great team. I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.

As a Home Manager, you must be totally focused in providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.

My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.

Outside of work, family is my number one priority. As I live on a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.

Michael McNelis Home Manager