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Head Housekeeper

Job reference

SYS-12086

Location

Barnard Castle, County Durham DL12 8ND

Min pay rate

£11.00

Max pay rate

£11.00

Role highlights

Job Summary

Creating spotless, hospitable and comfortable care homes where residents love to live is vital to what we do at Care UK.

Care UK is one of the UK’s leading providers of health and social care services. As our Head Housekeeper you’ll be central to making our home a palace for residents, their guests and visitors alike.

You’ll lead and supervise the hostess, housekeeping and laundry teams to ensure the home meets the highest standards of hospitality and cleanliness at all times. Daily tasks might include updating the team rota to ensure we’re fully staffed, liaising with residents about the best times to clean their rooms. Above all, you’ll ensure residents and their guests don’t want for anything and that everything runs smoothly 24 hours a day, seven days a week.

Are you an experienced head housekeeper - you could be from any sector – and keen to take on a role with more meaning? Are you a great supervisor with a positive ‘can do’ attitude and superb people skills? Do you have a warm personality and great sense of humour that makes you popular with everyone? If so, we’ll treat you to flexible hours and a competitive rate of pay that will add sparkle to your career.

Responsible To Home Manager
 

Key Responsibilities

• Prepare and maintain a 4 week Rota, ensuring the Housekeeping and Hostess teams are adequately staffed at all times.
• To instruct the Housekeeping team in their role and required duties / allocation.
• To instruct the Hostess team in their required duties.
• To provide hospitality services to residents and their guests. Serving meals, snacks and beverages at their request in the location of their choice.
• Daily to ensure all displayed menus and meal information throughout the home is correct and up to date.
• To consult with residents on a regular basis to ensure that their needs and choices are being met. Obtain feedback from residents and staff regarding cleaning and laundry quality to ensure that we are meeting the needs of the home and our residents at all times.
• To ensure that all cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.
• To ensure stock takes are carried out at the end of each month.
• To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
• To implement and maintain cleaning schedules for the entire home and ensure that they are adhered too.
• To ensure cleaning of all areas of the home are to the highest standard, including grounds.
• Establish and maintain a rapport with individual residents and agree a convenient time to carry out cleaning of their personal rooms.
• To organise deep cleaning duties when required.
• To ensure the laundry of residents clothing is to the highest standard, including ironing.
• Ensure the Laundry team collect and return laundry to the correct area of the home on a regular basis, and put away personal clothing of residents in a neat and tidy manner.
• Ensure that all residents’ wardrobes and clothing drawers are kept clean, neat and tidy.
• Ensure deliveries are checked against order forms and ensure that invoices are accurate, and to action any discrepancies immediately.
• Ensure catering, cleaning and laundry supplies are stored safely and used effectively to minimise wastage.
• Maintain a high standard of hygiene within the home and adhere to COSSH guidelines.
• Maintain health and safety in the home by adhering to the company’s policies and procedures at all times, including instructions in the Facilities Manual.
• To co-operate with requests from the Home Manager and residents wherever possible.
• To attend resident/relative meetings whenever possible.

Skills & Experience

• Experience of supervising a team of staff.
• To understand and ability to adhere to infection control, health and safety/COSHH guidelines
• Proven communication skills both written and verbal.
• Proven ability to organise priorities.
• To recruit, motivate and lead a team of staff
• Ability to appreciate the needs of others
• Ability to work as part of a team
• Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure
• Flexible to meet the needs of the home
• Smart appearance, good personal hygiene standards.
• Sense of humour and a lively, sociable personality
• Shares ideas with others [to make improvements]
• Keen to learn and improve own performance
• Committed to communicate with customers to understand their needs
• Will go the extra mile to help fulfil customers’ needs
• Has a ‘can-do’ attitude to work
• Enjoys working effectively as part of a team

Qualifications

• GCSEs (or equivalent) including English and Maths

Where you'll work

Kings Court care home is positioned at the very heart of the attractive town of Barnard Castle in County Durham.

We provide specialist residential and respite care for older people, as well as a day club and a home meal delivery service. We aim to give every resident and day club visitor positive and fulfilling experiences every day. We offer day guests all of the same activities and meals that we provide to residents. Many of our team members have very strong local connections and enjoy swapping tales of life of rural life in and around Barnard Castle.

Our historic building is full of character and charm. In its former life as the King’s Head hotel, Charles Dickens was once a guest – he was even inspired to mention the hotel in his novel ‘Nicholas Nickelby’. The impressive hotel ballroom is now our residents’ lounge and many of our rooms are generously-sized too.

Care Assistant

Job reference

SYS-4598

Location

Barnard Castle, County Durham DL12 8ND

Min pay rate

£9.84

Max pay rate

£10.09

Role highlights

If you're passionate, caring and looking for a rewarding job with excellent training and great opportunities, join Care UK and make a real difference.

Are you interested in gaining access to your wages as you work? Care UK has a money management app that gives you instant access to your pay and is one of the many reasons to join the Care UK family.

Care Assistants at Care UK come from all walks of life, healthcare, support work, domiciliary, hospitality, retail, education and many others. We are looking for caring people to join the Care UK team who share the same values as us: care, passion and teamwork. You will have a strong desire to help people and put the residents at the heart of everything you do.

New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new staff members, meaning we will give you all the tools and knowledge you need to have a successful career with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We see the potential in everyone, let us help fulfil yours.

Here's what you can benefit from working with Care UK:

• Wagestream – a money management app that gives you instant access to your pay
• Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
• Long service awards
• Discounted gym membership
• Concerts for Carers (apply for free tickets to concerts at a various venues)
• Competitive refer a friend bonus
• GEM Awards - we recognise colleagues who go the extra mile
• Career development, training and access to our approved apprenticeship scheme
• Hundreds of online and in-store discounts
• Cycle 2 work scheme
• Annual purchase holiday scheme
• Wellbeing support
• Pension contribution
• Free uniform
• Access to PPE
• Weekly Covid testing

What you’ll be doing:

• Helping residents to remain as active and independent as possible
• Respecting residents’ rights of choice, privacy and dignity
• Support residents with personal care and mealtimes.
• Working as part of a team to identify residents’ unique goals and implement personalised care plans.
• Working flexibly to help residents explore new interests, engage in physical activities, and make sure they enjoy themselves in a stimulating and homely environment.

So, if you're passionate, caring and looking for a rewarding career, please click the apply button to speak to one of our team for more information.

Fulfilling lives, fulfilling Careers

Where you'll work

Kings Court care home is positioned at the very heart of the attractive town of Barnard Castle in County Durham.

We provide specialist residential and respite care for older people, as well as a day club and a home meal delivery service. We aim to give every resident and day club visitor positive and fulfilling experiences every day. We offer day guests all of the same activities and meals that we provide to residents. Many of our team members have very strong local connections and enjoy swapping tales of life of rural life in and around Barnard Castle.