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Domestic

Job reference

SYS-11695

Location

Barnard Castle, County Durham DL12 8ND

Min pay rate

£9.84

Max pay rate

£9.84

Role highlights

Housekeeping Assistant

Are you looking for a Housekeeping Assistant/Domestic role that makes a real difference?

Do you pride yourself with creating and maintaining a clean, relaxing, homely environment for others?

Yes? Here is what makes Care UK different.

Care UK is one of the largest care providers in the UK with over 120 homes. Residents are at the heart of everything we do and so we are offering Cleaners and Housekeeping Assistants the opportunity to make a difference to our resident’s lives whilst undertaking a very important role. This is a chance to work for an industry leader with a holistic and person centred approach to care, and working as part of a close team there is real opportunity to grow and develop your career.

Led by the Head Housekeeper, you’ll be responsible for carrying out all cleaning duties including communal areas, resident’s rooms and en-suites. You’ll make sure on a daily basis that deep cleaning tasks are carried out to a high standard, complying with infection control guidelines. It’s important that you respect the privacy and individual needs of the residents. You’ll also need to be comfortable doing some paperwork and re-stocking cleaning supplies as required. It’s a rewarding role and a supportive workplace where we all pull together.

You may or may not have worked in a care home before but it is important to us that you are a caring, positive person with a strong attention to detail whilst taking pride in ensuring a clean and welcoming environment for our residents as well as families and visitors.

We value our colleagues, rewarding them with a great benefits package. This includes, but is not limited to; competitive hourly rates with paid overtime, bank holiday enhancements, free uniform, childcare vouchers, cycle to work scheme, a wide range of retail discounts and access to a calendar of free training to help enhance your skills.

Where you'll work

Kings Court care home is positioned at the very heart of the attractive town of Barnard Castle in County Durham.

We provide specialist residential and respite care for older people, as well as a day club and a home meal delivery service. We aim to give every resident and day club visitor positive and fulfilling experiences every day. We offer day guests all of the same activities and meals that we provide to residents. Many of our team members have very strong local connections and enjoy swapping tales of life of rural life in and around Barnard Castle.

Our historic building is full of character and charm. In its former life as the King’s Head hotel, Charles Dickens was once a guest – he was even inspired to mention the hotel in his novel ‘Nicholas Nickelby’. The impressive hotel ballroom is now our residents’ lounge and many of our rooms are generously-sized too.

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Head Housekeeper

Job Summary

Creating spotless, hospitable and comfortable care homes where residents love to live is vital to what we do at Care UK.

Care UK is one of the UK’s leading providers of health and social care services. As our Head Housekeeper you’ll be central to making our home a palace for residents, their guests and visitors alike.

You’ll lead and supervise the hostess, housekeeping and laundry teams to ensure the home meets the highest standards of hospitality and cleanliness at all times. Daily tasks might include updating the team rota to ensure we’re fully staffed, liaising with residents about the best times to clean their rooms. Above all, you’ll ensure residents and their guests don’t want for anything and that everything runs smoothly 24 hours a day, seven days a week.

Are you an experienced head housekeeper - you could be from any sector – and keen to take on a role with more meaning? Are you a great supervisor with a positive ‘can do’ attitude and superb people skills? Do you have a warm personality and great sense of humour that makes you popular with everyone? If so, we’ll treat you to flexible hours and a competitive rate of pay that will add sparkle to your career.

Responsible To Home Manager

Key Responsibilities

Prepare and maintain a 4 week Rota, ensuring the Housekeeping and Hostess teams are adequately staffed at all times.
To instruct the Housekeeping team in their role and required duties / allocation.
To instruct the Hostess team in their required duties.
To provide hospitality services to residents and their guests. Serving meals, snacks and beverages at their request in the location of their choice.
Daily to ensure all displayed menus and meal information throughout the home is correct and up to date.
To consult with residents on a regular basis to ensure that their needs and choices are being met. Obtain feedback from residents and staff regarding cleaning and laundry quality to ensure that we are meeting the needs of the home and our residents at all times.
To ensure that all cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.
To ensure stock takes are carried out at the end of each month.
To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
To implement and maintain cleaning schedules for the entire home and ensure that they are adhered too.
To ensure cleaning of all areas of the home are to the highest standard, including grounds.
Establish and maintain a rapport with individual residents and agree a convenient time to carry out cleaning of their personal rooms.
To organise deep cleaning duties when required.
To ensure the laundry of residents clothing is to the highest standard, including ironing.
Ensure the Laundry team collect and return laundry to the correct area of the home on a regular basis, and put away personal clothing of residents in a neat and tidy manner.
Ensure that all residents’ wardrobes and clothing drawers are kept clean, neat and tidy.
Ensure deliveries are checked against order forms and ensure that invoices are accurate, and to action any discrepancies immediately.
Ensure catering, cleaning and laundry supplies are stored safely and used effectively to minimise wastage.
Maintain a high standard of hygiene within the home and adhere to COSSH guidelines.
Maintain health and safety in the home by adhering to the company’s policies and procedures at all times, including instructions in the Facilities Manual.
To co-operate with requests from the Home Manager and residents wherever possible.
To attend resident/relative meetings whenever possible.

Skills & Experience

Experience of supervising a team of staff.
To understand and ability to adhere to infection control, health and safety/COSHH guidelines
Proven communication skills both written and verbal.
Proven ability to organise priorities.
To recruit, motivate and lead a team of staff
Ability to appreciate the needs of others
Ability to work as part of a team
Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure
Flexible to meet the needs of the home
Smart appearance, good personal hygiene standards.
Sense of humour and a lively, sociable personality
Shares ideas with others [to make improvements]
Keen to learn and improve own performance
Committed to communicate with customers to understand their needs
Will go the extra mile to help fulfil customers’ needs
Has a ‘can-do’ attitude to work
Enjoys working effectively as part of a team

Qualifications

GCSEs (or equivalent) including English and Maths

Where you'll work

Kings Court care home is positioned at the very heart of the attractive town of Barnard Castle in County Durham.

We provide specialist residential and respite care for older people, as well as a day club and a home meal delivery service. We aim to give every resident and day club visitor positive and fulfilling experiences every day. We offer day guests all of the same activities and meals that we provide to residents. Many of our team members have very strong local connections and enjoy swapping tales of life of rural life in and around Barnard Castle.

Our historic building is full of character and charm. In its former life as the King’s Head hotel, Charles Dickens was once a guest – he was even inspired to mention the hotel in his novel ‘Nicholas Nickelby’. The impressive hotel ballroom is now our residents’ lounge and many of our rooms are generously-sized too.

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Care Assistant

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Job Summary

Key Responsibilities

Skills & Experience

Qualifications