Here at Francis Court care home we’re all about having fun and getting the most out of life. We understand that it’s important to keep busy – it helps residents to stay independent, for one thing – so they love the range of activities and events we plan for them, from arts and crafts to themed meal nights, quizzes and fundraising.
Every family worries about how their loved one will settle in to a care home. New residents are very welcome to bring their own furniture and possessions to Francis Court so that their rooms feel just like home. We’ll even hang their pictures and photos exactly where they want them. What’s more, we’ll find out as much as we can about your loved one (with their, and your, help) so that every aspect of their care – from the food we provide, to the medication they need and the time they want to go to bed – is tailored to them.
We’re always keen to hear what residents and their families think about Francis Court. That’s why we hold regular meetings to give them the opportunity to ask questions and give feedback. We’re quick to respond too: when relatives told us they wanted a friends and family room, we set about creating one.
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I graduated with a bachelor of science in nursing in the Philippines in 1993, and went on to study a leadership and management course at Gloucestershire University and a leading change in dementia care course at the University of Surrey. I also hold a sign off mentor certificate which I obtained at Kingston University.
After my training I started to work as a registered general nurse both in hospitals and nursing homes. I have also worked as a deputy manager and a general manager with private and charitable organisations, before joining the team at Francis Court in January 2016. I decided I wanted to work for Care UK as they are one of the leading health and social care providers in the UK and I feel that I share the same values of that of the organisation.
I believe to be an effective home manager you have to possess a positive attitude towards the residents and their relatives. Good organisational and problem solving skills, and an ability to establish good relationships are also essential. You need to be supportive with staff and be able to develop them to grow within the company. I will be leading the team in a clear and transparent way and listening to suggestions and opinions from them. I will embrace change and continue to look at various means and ways to improve the quality of life of the residents and at the same time the working conditions of the care team. You must also be able to work with people coming from different backgrounds and able to cope with demanding and stressful situations.
My favourite part of the working day is when I see my team and the residents engaging and communicating with one another. I look forward to seeing the residents receiving a high standard of care delivered by my highly skilled care team.
Outside of work my hobbies include watching films and looking after my grandson.
I joined the team in Francis Court in 2016 as deputy manager, I am a qualified nurse but was previously a deputy manager in another home. I chose Care UK as the company is devoted to delivering high quality health care and I love talking to residents, knowing that I can make a positive impact to our residents every day. I am a very kind person who has to be knowledgeable about all aspects of my job, but also able to share that knowledge with my colleagues to help everyone learn and grow. In my own time I love to travel and I am also a landscape photographer. I enjoy reading, but my biggest passion is listening to music, I love everything from classical music to ABBA.
I started working in Francis Court in 2016, having previously worked as a manager in a care company. I enjoy meeting new people and showing them around the home as I have a great relationship with the existing residents, but what I love the most about my job is ensuring that everyone has a warm welcome when they come to visit or stay. I like to think I have very high standards and I like helping residents be happy and enjoying the activities we have on offer in the home. I feel I have made some great friends in the home and we treat each other like a family. Outside of work I love meeting friends and family, falconry, but most of all walking my little dog Maisy by the sea with my husband.
I’ve been with Care UK since 2013. I began working at Francis Court as the afternoon Activity Coordinator and transferred to the position of Full Time Receptionist in June 2015. I enjoy my new role immensely, meeting new people and getting to know our residents and their families.
No two days are the same and I make time every day to visit our lovely residents. The best times for me, however, are those that I am able to spend singing with the residents; their enthusiastic response and smiles are so heart-warming. You know you’re doing something right when you’re making people smile.
I joined Care UK having run my own plastering business. I generally start early so I can get a lot done before I’m in the residents’ way! I really enjoy helping residents to make their rooms homely by putting up pictures and doing whatever they ask so that their rooms look nice. I even love doing DIY jobs at home – I get bored if I’m sitting down for very long!
If you’re looking for a Copthorne care home and you don’t believe in compromising on your loved one’s comfort, care and quality of life, take a look around Francis Court. The bedrooms are all en-suite and each has WiFi, a TV, attractive furniture and décor, plus a 24-hour nurse call system.
We want residents to be able to continue to enjoy a great lifestyle when they join us. So we’ve a variety of lounges to appeal to different tastes and moods. There are quiet lounges for peace and relaxation, bustling ones for socialising and a large lounge on each floor for the entertainment we lay on, from tea dances to performances from local entertainers and even local school groups.
Our activities room and library at Francis Court have lots of options for keeping busy. What’s more, because we understand the importance of fresh air and green space, we’ve put a lot of effort into our secure, landscaped gardens – with a lot of help from our residents’ gardening club!
Keeping active is vital to health and wellbeing at any age, so our activities co-ordinator plans and organises all sorts of activities to suit residents, from painting and crafts to movement and music classes, games and outings. Residents can get involved as much or as little as they like, but when Shetland ponies or pet therapy dogs come to visit, few choose to stay in their rooms.
The same applies at meal times, when there’s a real buzz about our care home. Everyone’s always keen to tuck in to the tasty and nutritious, home-cooked food served up by our chef-led catering team. We cater for different dietary and cultural needs, and regularly update menus to allow for seasonal changes and resident feedback. Snacks and drinks are always available and on residents’ birthdays and anniversaries we always push the boat out, with anything from a specially baked cake to a full blown party with family and friends.
Residents deserve to look and feel their best, so we arrange for a hairdresser to visit our Copthorne care home at least once a week. A podiatrist also regularly pops in, as does a massage therapist.
We work with some of the leaders in the architectural and design industries to create dementia-friendly home environments where people with the visual, hearing and mobility impairments associated with dementia can move around freely and independently.
Anything from furnishings and paint colours, lighting and signage can make a difference, so we incorporate the latest thinking and standards in these areas into the design of our care homes.
Caring for a loved one who has dementia, and making the decision for them to move into permanent residential or nursing care can be hugely challenging for all the family. We support each resident and their family in any way we can. We’re always here if you need emotional or practical support, and we’ll work with you to forge a new role in your loved one’s day-to-day care.
You’re welcome to visit any time of the day or night and take part in the care home’s activities, to help your loved one with their morning or evening routine, or to just enjoy a relaxing meal with them.
Our practical, free dementia-friendly guides also have lots of advice and tips on ways to support a loved one with dementia.
We are so delighted with everything at Francis Court and my mum seems very content.
My mum is very happy in Francis Court and there is nothing I would change about her stay at the home.
I am very impressed with Francis Court; everyone is very helpful and kind. My mother loves the food and of course the carers. I would recommend Francis Court to anyone.
Borers Arms Road
Telephone: 01342 488 147
Manager: Mary Ballesteros
Calls may be recorded for quality and training purposes.
Tuesday, June 6, 2017 - 14:00 to 16:00
Do you care for a loved one living with dementia?
Francis Court is pleased to welcome dementia specialist Dr Nori Graham, who will be covering a number of topics to help you understand what it might be like to live with dementia, as well as offering some practical advice.
• Understand what dementia is and how memories are lost
• Learn about language changes and overcome communication barriers
• Discover positive approaches to living with dementia
• Get your copy of our free dementia guide
• Enjoy complimentary refreshments, meet other carers and share experiences
• Meet our friendly team and have the opportunity to tour our home
Limited spaces – RSVP essential – to reserve your free place please call us on 0333 4343 030 or email Carolyn.firstname.lastname@example.org
Event register your interest form
April 10 2017
Residents and Care UK teams across the country sung their hearts out when they celebrated Vera Lynn’s 100th birthday with a nationwide sing-along.
March 13 2017
Francis Court is inviting the community to join a nationwide sing-along to celebrate Vera Lynn’s 100th birthday.
January 13 2017
Francis Court is gearing up to take part in this year’s RSPB Big Garden Birdwatch.