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Customer Support

Resources to support you and your loved one


Welcome to our customer support page

From paying care home fees to finding information and support, these pages are designed to support you.

Online Payments

Our online payment portal makes it easier than ever to pay for you or your loved one’s care. 

Make a payment

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Read more

Leave your feedback

Getting regular and honest feedback from our customers gives us a vital health check. Please get in touch to leave us your feedback.

Leave your feedback

Contact us

Can’t find the information you’re looking for? Our team love to hear from our customers and are ready to help.

Get in touch

A look back at our year

In 2023, we were delighted to see our homes back, playing an active role in their local communities, welcoming friends and families, hosting lively events and supporting residents to get out and about.

Take a look back at our year


Everything we have achieved over the last year has been down to the commitment and professionalism of our colleagues, and I remain incredibly proud of the work they do to support residents to live fulfilling lives.

Andrew KnightCEO
A look back at our year
A look back at our year
A look back at our year