Cookie declaration

When you visit our website, it sends small files to your computer called cookies. These cannot be used to identify you personally, but can make the website work more efficiently for you by improving the time required to access pages and reducing the number of times you need to enter information. Cookies also enable us to understand how people are using the website so they can improve the online experience they provide. 

 

The cookies we use

Essential


CookieDomainPurposeExpires




cookieStatuswww.careuk.comA necessary cookie to determine your cookie preferences.1 month
SESS + Unique key.careuk.comThis cookie is required for the local care home search, it also provides navigational aids based on a visitors journeySession
has_jswww.careuk.comWe use this cookie to indicate whether or not the visitors browser has JavaScript enabledSession

comm100_visitor_223812www.careuk.comComm100 chatserver: This cookie is required to run the Chat window on all of our care homesSession

comm100_guid2_223812chatserver.comm100.comComm100 chatserver: This cookie is required to run the Chat window on all of our care homes.Session


Helpful

CookieDomainPurposeExpires
adiLP,
adiS,
adiV,
adiVi
.careuk.comResponseTap cookies: These cookies are used to help Response Tap collect information about how visitor's use our website. We use the information gathered to compile reports that help us to understand how people interact with our business.Session,
adiV (1 year)
JSESSIONIDmetrics.responsetap.comResponseTap cookie: This cookie is used to help Response Tap collect information about how visitor's use our website. We use the information gathered to compile reports that help us to understand how people interact with our business.Session


Statistics

CookieDomainPurposeExpires
_ga.careuk.comGoogle Analytics cookie: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.2 years
_gid.careuk.comGoogle Analytics cookie: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.Session
_gat_UA-59847052-1.careuk.comGoogle Analytics cookie: Used by Google Analytics to throttle request rate.Session
_gat_cqcTracker.careuk.comGoogle Analytics cookie: Used to track views of the CQC (Care Quality Commission) widget.1 minute
mf_user.careuk.comMouseflow cookie: Website analytics tool provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type, screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out.1 week


What are the different types of cookies?

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

This website uses session and persistent cookies.

How to control and delete cookies.

If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit cookies.insites.com. Alternatively, you can search the internet for other independent information on cookies

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other sites, please read their own Privacy Notices.

 

Changes to our privacy policy

  • We regularly review our privacy policy and will place any updates on this webpage.
  • This policy was last updated in May 2018

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

Data Protection Officer Residential Care Services Connaught House 850 The Crescent Colchester Essex CO4 9QB

Email: dpo.carehomes@careuk.com

 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, like to have the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.