Legal & regulatory information

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Our complaints process

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

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Whistleblowing

We want to ensure that everyone who works in a Care UK care home works in a way which is true to our values and promotes the best possible service.

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Gender pay gap report

Care UK’s Residential Care Services division is committed to ensuring that it employs people with the right mix of talent, skills and potential to provide first class care to our residents.

Read more about our 2018 gender pay gap report

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Governance

The quality and governance landscape continues to change in the social care sector, and Care UK is at the heart of new initiatives to drive improvement.

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Financial information

Care UK is a privately owned company. Read a summary of our recent financial performance.

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Privacy & data policy

At Care UK we are committed to protecting your personal data and handling it responsibly.
As such, we have updated our Privacy Policy to explain how we manage your data.

READ PRIVACY & DATA POLICY  

Read our cookie policy