Getting in touch

Customers & families

Whether you are looking for information, wishing to provide feedback, our team always loves hearing from our current customers and are ready to help.  

Would like to speak with someone

Our customer support team would be happy to help and support you.

0330 165 1330

All calls are charged at a local rate. This line is open from 8.30am and 5pm, Monday to Friday (excluding public holidays).

If you would rather that one of our team called you back please fill in the form below.

Request a callback


Would like to leave us feedback

We’d love to hear about your experience – good and bad – of using our services so we can improve what we do.

Please take a minute to send us your feedback using the form below and we’ll get back to you as soon as we can. To help us respond to you as quickly as possible, please include the name of the service in question and the date of your most recent visit. 

Give us you feedback


Our complaints process 

If you would like more information relating to our complaints policy and process  please visit here.