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Deputy Manager Care

Sherwood Grange
Kingston Vale, South West London


Kingston Vale, South West London

Job Summary

To provide leadership for the nursing and care teams and support the development and delivery of consistently high quality clinical and care services for residents with complex health and social care needs.

Overall responsibilities:

  • Comply with the clinical governance framework and all activities related to it. This includes participation in the clinical audit programme
  • Provide leadership and support for the care team and act as a champion for residents’ safety and dignity.
  • To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
  • Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services.
  • Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
  • Act as a role model for good care governance practice.

Key Responsibilities

  • Provide leadership and support for clinical and care colleagues and act as a champion for resident’s safety and dignity
  • Work with the home manager to formulate strategies for service development or changes in service provision and support implementation
  • Provide effective leadership and support for the care team within the home.
  • Supervise the care team on a day to day basis and through formal supervision.
  • Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
  • Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
  • Demand high quality service delivery focused on residents individually assessed needs.
  • Act within Care UK’s Admission & Discharge Policy
  • To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available
  • Maintain skills and keep up to date with clinical developments and best practice in areas relevant to care delivery in the home.
  • Ensure that colleagues have undertaken training appropriate to their roll and that learning is transferred into practice.
  • Monitor delivery of care, including infection prevention and control procedures, e.g. wound care, catheter management; and ensure high standards are maintained.
  • Develop links with local nurse specialists and teams e.g. continence nurse, tissue viability nurse, falls service etc. and ensure that residents are referred according to local procedures and protocols.
  • Provide support in relation to medicines management and be able to assess colleague’s competency to manage medication.
  • Act at all times within your own skills and competence.

Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services

  • Collate performance information required for the monthly management and other reports as required by the home manager.
  • Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
  • Review accidents and incidents and ensure that lessons learnt are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident or complaint.
  • Ensure high standard of record keeping are maintained in accordance with company requirements.
  • Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
  • Ensure that clinical equipment is maintained in a safe, clean and fully functional state and that colleagues are competent and confident to use it.
  • Report areas of concern to the home manager and agree appropriate action to be taken.

Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues

  • Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
  • Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
  • Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements and that all accidents and incidents are reported, recorded and investigated in line with company policy.
  • Ensure that all colleagues are aware of safeguarding vulnerable adults procedures and that these are implemented within the home.
  • Organise team meetings and ensure that minutes are taken and disseminated.
  • Provide information to residents and relatives in relation to care delivery, being mindful of data protection and Caldicott requirements.

Act as a role model for good care governance practice

  • Act at all times within own competence and knowledge.
  • Report any concerns regarding poor performance or unsafe practice via line management.
  • Intervene immediately in situations where there is significant risk to residents.
  • Assist the home manager to meet all relevant regulatory, contract and good practice standards.
  • Maintaining necessary residents confidentiality; at all times being mindful of Caldicott requirements.

Safeguarding of Vulnerable Adults / Mental Capacity Act

To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call RD

Health and Safety

As an employee of Care UK, the post holder has a duty under the Health and Safety at Work Act 1974, to:

  • Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
  • Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
  • To ensure that adequate measures are taken to protect the health and safety of all colleagues including the maintenance and upkeep of a safe environment.

Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the company’s ISO27001 accreditation.  This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

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At a glance


1a Robin Hood Lane
Kingston Vale
Greater London
SW15 3PU

View map
Up to £49,000

Why work at Sherwood Grange

At Care UK's Sherwood Grange in Kingston Vale, Greater London, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a purpose-built care home with a family atmosphere. We provide residential care and expert dementia care with fantastic facilities for residents, including a contemporary coffee shop, a cinema and a hair salon, as well as plenty of garden space for residents to grow vegetables and flowers.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Sherwood Grange.

Why work at Sherwood Grange
Why work at Sherwood Grange
Why work at Sherwood Grange

A career at Care UK

A leadership role at Care UK

As part of the operational leadership team in one of our care homes, you'll have strong leadership background and excellent people skills, as well as a drive to make a difference. We'll help you to continue developing your career through quality training opportunities and tailored development programmes.

As one of the leading care home providers in the UK, our teams across England, Scotland and Wales work hard to deliver high-quality care in our 150+ care homes, and to drive our success we need leaders who share our vision and values.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

A leadership role at Care UK
A leadership role at Care UK
A leadership role at Care UK

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I joined Care UK in 2014 because it has a reputation for having a clear vision of the high-quality care it aims to provide. It also helps its people to do their best work. All of that was very similar to my own professional values.

I am a family-orientated person and, outside of work, love spending quality time with my loved ones. I am a keen traveler and love exploring foreign countries, where I learn and experience other cultures.

As a Home Manager, you need to be available for residents, their families and your colleagues at any time. It’s a big responsibility but also a huge privilege. My favourite part of the day is interacting with residents, being able to share their special moments and learn from their wisdom.

My ambition is to lead the Sherwood Grange team by example, by putting quality first in everything we do for residents and their families, and to be the care provider of choice in the community.

Kristina Jacunskiene Home Manager