My favourite part of each day is seeing residents happy. It’s the most important part of what we do, and it fills my heart with joy, knowing that they feel seen and heard.
We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.
It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.
I’ve been a qualified nurse for 15 years and completed my last level five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.
I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England . I should also mention, I won the CEO Recognition Award in 2024 in our team awards which was an honour.
I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.
Katie Cliff
Home Manager
