We need your consent

Are you happy to accept 'Functional' cookies?

We use a cookie for this feature. This is so that the feature continues to work as you navigate the website and to save it so it's still available when you return.

Customer Sales Manager

Tor-Na-Dee
Milltimber

Scroll

Milltimber

We have an exciting new role for a Customer Relations Manager based at Tor Na Dee care home in Aberdeen. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

  • Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
  • Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
  • Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
  • Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
  • Identify potential business and marketing opportunities within the local catchment area.
  • Work closely with the Home Manager and Head of Departments
  • Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

  • Self-motivated, flexible, and enthusiastic
  • Works collaboratively with others always sharing ideas and information.
  • Highly organised, ability to keep track and progress multiple priorities at any one time.
  • A customer service mindset

Why Join Care UK?

  • Be part of a dynamic and growing organisation dedicated to providing outstanding care.
  • Collaborate with a diverse and talented team in a supportive and inclusive environment.
  • Enjoy a competitive salary and comprehensive benefits package.
  • Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others.  We see the potential in everyone, let us fulfil yours.  If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

Apply now Send to a friend

At a glance

Location

North Deeside Road
Milltimber
Aberdeen
Scotland
AB13 0HR

View map
Pay
Up to £40000
Shifts
Care Home Based
Contract
Permanent
Reference
SYS-15130

Why work at Tor-Na-Dee

At Care UK's Tor-Na-Dee in Aberdeen, Scotland, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a friendly, welcoming care home with a family atmosphere. We provide residential and nursing care as well as short-term respite and specialist dementia care with fantastic facilities for residents, including wonderful gardens with a courtyard patio, summer house, attractive lawns and a wildlife area.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Tor-Na-Dee.

Why work at Tor-Na-Dee
Why work at Tor-Na-Dee
Why work at Tor-Na-Dee

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

An operations support role at Care UK
An operations support role at Care UK
An operations support role at Care UK

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I’ve been a registered nurse for more than a decade, mainly working with older people. I chose to join Care UK because the organisation’s values match my own. There is also ongoing training, and we receive great support from the wider team.

One of the most important aspects of my role is to ensure everyone is safe and happy. It is wonderfully rewarding to see the positive difference the team here makes, enabling residents to live a fulfilling life.

As a home manager, it is important to be able to bring the team together and empower colleagues. Seeing a well-run team deliver the best possible care with a smile and seeing colleagues enjoying their roles makes me so proud of what I do. A big part of that means you need to have patience, empathy and kindness in this role; a good sense of humour helps too.

In 2024, we were recognised as the region of the year. For me and my colleagues, this was an incredible highlight.

Outside of work, I’m an enthusiastic scuba diver and have been lucky enough to dive in some amazing places; the Silfra tectonic plates are on my list to visit. I also have rescue dogs and help fund raise for various rescue charities.

Susan Ashton Home Manager