Customer Relations Manager

Ancasta Grove
23 Barnes Ln, Sarisbury Green, Southampton SO31 7BH

Scroll

23 Barnes Ln, Sarisbury Green, Southampton SO31 7BH

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Ancasta Grove care home in Hampshire. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Ancasta Grove through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.

What We're Looking For:

Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.

Why Join Care UK?

Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

Apply now Send to a friend

Apply for this job

At a glance

Location

123 Barnes Lane
Sarisbury Green
Southampton
Hampshire
SO31 7BH

View map

Pay

Up to £40,000 + commission

Shifts

Care Home Based

Contract

Permanent

Reference

SYS-16241

Why work at Ancasta Grove

At Care UK's Ancasta Grove in Sarisbury Green, Southampton, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a purpose-built care home in beautiful surroundings. We provide residential, nursing and dementia care on a permanent and respite basis with fantastic facilities for residents, including a cinema, cafe and hair salon, as well as beautiful landscaped gardens.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Ancasta Grove.

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

As Home Manager, my role is to deliver consistently high levels of care. I also think it is important to make sure colleagues feel heard and valued.

I have varied experience and qualifications including a degree in maths and statistics, expertise in financial modelling streams and I’m a registered nurse. As home manager I get to put all my skills and knowledge to good use every day.

In my role, you need to be passionate about caring. You also have to be friendly and genuinely enjoy being with people and working as part of a team. Care UK’s values: Caring, Passionate and Teamwork underpin everything we do. Care UK is also an organisation that encourages career growth, and for me, working for the most awarded care home provider is a real career highlight. As author Tia Walker says: “To care for those who once cared for us is one of the highest honours.”

One of my favourite parts of the day is the time I spend with residents, their families and colleagues – and anyone else who pops in for a chat. Everyone has a story, and I love listening and finding out more about people.

In my free time, I adore exploring the seaside and travelling. I also enjoy taking walks and being with my family.

Audrey Chiduku Home Manager

We need your consent

Are you happy to accept 'Functional' cookies?

Customer Relations Manager