Service Desk Analyst

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom.  We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: the duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Identify problems and come up with quick solutions.

Key Responsibilities:

• Acts as a first point of contact for users of the system delivering professional expertise and resolves issues.
• Receive and log all support calls relating to the business systems using the division’s help desk systems.
• Escalate support calls and tasks to team members as appropriate.
• Ensure that all support calls are closed within SLA timescales. 
• Provision of support and training to staff in the use of the systems
• Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
• Participates in the testing of systems and processes.
• Assist in the maintenance and operation of the business systems. 
• Carry out daily system maintenance work.
• Create new or change existing user accounts across all the business systems.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others.  We see the potential in everyone, let us fulfil yours.  If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!