Customer Relations Manager

Kentford Manor
Newmarket

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Newmarket

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Kentford Manor care home in Newmarket. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Kentford Manor through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.

What We're Looking For:

Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.

Why Join Care UK?

Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

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At a glance

Location

Jeddah Way
Kennett
Newmarket
Suffolk
CB8 8JY

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Pay

Up to £40,000

Shifts

Contract

Permanent

Reference

SYS-16281

Why work at Kentford Manor

At Care UK's Kentford Manor in Newmarket, Suffolk, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a luxury care home a short distance from the town's famous racecourse and vibrant centre. We provide nursing, dementia and residential care, as well as short term respite care with fantastic facilities for residents, including a hair and beauty salon, cinema and beautifully landscaped gardens and sensory garden.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Kentford Manor.

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I started working at Care UK in 2014 through an agency for Glastonbury Court. I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, then Home Manager for Mildenhall Lodge and now Home Manager at Kentford Manor.

I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.

I love working at Kentford Manor because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.

To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.

The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.

A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.

Hannah Nurse Home Manager

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