Customer Relations Manager

Ladden View
Bristol

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Bristol

We have an exciting new role for a Customer Relations Manager based at Ladden View care home in Bristol. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
Identify potential business and marketing opportunities within the local catchment area.
Work closely with the Home Manager and Head of Departments
Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

Self-motivated, flexible, and enthusiastic
Works collaboratively with others always sharing ideas and information.
Highly organised, ability to keep track and progress multiple priorities at any one time.
A customer service mindset

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

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At a glance

Location

Fletcher Road
Yate
Bristol
BS37 7NZ

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Pay

Up to £40,000

Shifts

Care Home Based

Contract

Permanent

Reference

SYS-16418

Why work at Ladden View

At Care UK's Ladden View in Yate, on the northern outskirts of Bristol, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team work in a beautiful new, purpose-built care home. We provide permanent residential, nursing and dementia care and short-term respite care with fantastic facilities for residents, including a cafe and hair salon, cinema room, bar, music room and lovely landscaped gardens.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Ladden View.

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I’m a qualified Mental Health Nurse, and I was keen to join Care UK after reading about their core values of caring, passionate and teamwork, which align with my own values. I’m passionate about delivering excellent care, and I love working as part of our committed and skilled team. We put residents and their families first and foremost in everything we do.

As a Home Manager, I believe it’s important to have effective communication skills: both written and verbal communication play a vital role. I interact with colleagues, residents, families and other stakeholders, so strong leadership skills, an ability to remain calm under pressure, clinical expertise and good decision-making skills are also key.

My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. I also enjoy working with my colleagues as a team towards a goal. It’s a great feeling when we achieve it.

Every day in a care home is different and brings new challenges. It’s wonderful to see the service transform, staff develop into a cohesive team and residents be happy and content from the service you provide.

When I’m not working, I love spending time with my family and exploring the countryside, especially visiting National Trust sites.

Sarah Daly Home Manager

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