Customer Sales Manager

Driffield Manor
Driffield

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Driffield

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Driffield Manor Care Home in Driffield. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Driffield Manor through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

● Achieve targets for resident occupancy and average weekly fee.
● Promote the care home and drive enquiries through events, sponsorships, and PR.
● Communicate accurate information to prospective clients about our facilities, services, and prices.
● Monitor competitor landscape and identify market opportunities.
● Collaborate with the Home Manager and Head of Departments.
● Complete all required reports accurately and on time.
● Available for evening and weekend meetings and events as required.

What We're Looking For:

● Consultative sales approach
● Self-motivated, flexible, and enthusiastic.
● Collaborative, sharing ideas and information.
● Highly organised, managing multiple priorities.
● Customer service oriented.

Why Join Care UK?

● Dynamic, growing organisation dedicated to outstanding care.
● Supportive, inclusive team environment.
● Competitive salary and commission structure alongside a comprehensive benefits package.
● Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

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At a glance

Location

30 Middle Street North
Driffield
Yorkshire
YO25 6SW

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Pay

Up to £40,000

Shifts

Contract

Permanent

Reference

SYS-17124

Why work at Driffield Manor

Driffield Manor is a luxury care home in Driffield. Providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a purpose-built care home with a warm, family atmosphere. We provide, person-centered, residential, dementia and respite care. Designed with residents in mind, there are many modern facilities including two in-house bars, a cinema room, hair and beauty salon, terraced balconies and bowling green.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Driffield Manor.

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I’m incredibly proud to lead such a dedicated and compassionate team at Driffield Manor. I hold a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management) and have many years of experience managing care homes.

I believe effective leadership comes from being approachable, positive and transparent. Good communication, compassion and high standards are all key to providing outstanding care and ensuring that all residents and colleagues feel valued and supported. I can’t choose just one favourite part of my day, as I truly enjoy every aspect of my job, but seeing colleagues and residents happy is always a highlight.

A personal career highlight for me was becoming a Registered and Commissioning Manager, as well as taking part in a two-part TV documentary called Crisis in Care with Ed Balls. In 2021, I was also honoured to win the Registered Manager Award at the Yorkshire and Humberside Great British Care Awards.

Outside of work, I enjoy spending time with my family and friends, going on holidays and taking long walks with my dog, Spencer.

Donna Henderson Home Manager

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