Customer Sales Manager

Tranby Park
Hessle

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Hessle

We have an exciting new role for a Customer Relations Manager based at Chapter House Care Home in Beverley. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Chapter House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

● Achieve targets for resident occupancy and average weekly fee.
● Promote the care home and drive enquiries through events, sponsorships, and PR.
● Communicate accurate information to prospective clients about our facilities, services, and prices.
● Monitor competitor landscape and identify market opportunities.
● Collaborate with the Home Manager and Head of Departments.
● Complete all required reports accurately and on time.
● Available for evening and weekend meetings and events as required.

What We're Looking For:

● Consultative sales approach
● Self-motivated, flexible, and enthusiastic.
● Collaborative, sharing ideas and information.
● Highly organised, managing multiple priorities.
● Customer service oriented.

Why Join Care UK?

● Dynamic, growing organisation dedicated to outstanding care.
● Supportive, inclusive team environment.
● Competitive salary and commission structure alongside a comprehensive benefits package.
● Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

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At a glance

Location

Heads Lane West
Hessle
Yorkshire
HU13 0UF

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Pay

Up to £40,000 plus uncapped commission

Shifts

Care Home Based

Contract

Permanent

Reference

SYS-17308

Why work at Tranby Park

Tranby Park is a luxury care home in Hessle. Providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a purpose-built care home with a warm, family atmosphere. We provide, person-centered, residential, dementia and respite care. Designed with residents in mind, there are many modern facilities including an in-house bar, cinema room and a hair and beauty salon.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Tranby Park.

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

My favourite part of my day at Tranby Park is my morning walkaround, when I can greet my colleagues finishing the night shift and welcome the day team. It’s a simple routine, but it sets the tone for the day and ensures we remain close as a team.

I hold NVQ Levels 2, 3 and 5 in Health and Social Care and have built my career step by step in the sector. Before joining Tranby Park, I was Deputy Home Manager in a large 84-bedded home, which gave me invaluable experience in leading teams and supporting residents. Becoming a Home Manager has been my biggest career highlight to date, and I’m proud to be in a role where I can make a real difference every day.

To do this role well, I believe it’s essential to have strong leadership and good communication skills, alongside adaptability, flexibility and the ability to build trust. For me, the most important part of being a manager is remaining approachable so that residents, relatives and colleagues always feel supported. In my role, I’m most proud of my fantastic colleagues, who work so hard to provide the highest standards of care.

Outside of work, I enjoy spending time with family and friends, socialising, and going on holidays.

Emma Medici Home Manager

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