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Customer Sales Manager

Mere Hall
Hornsea

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Hornsea

We have an exciting new role for a Customer Sales Manager based at Mere Hall care home in Hornsea. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

The role of Customer Sales Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Sales Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
Identify potential business and marketing opportunities within the local catchment area.
Work closely with the Home Manager and Head of Departments
Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

Self-motivated, flexible, and enthusiastic
Works collaboratively with others always sharing ideas and information.
Highly organised, ability to keep track and progress multiple priorities at any one time.
A customer service mindset

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others.  We see the potential in everyone, let us fulfil yours.  If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

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At a glance

Location

2 Strickland Drive
Hornsea
Yorkshire
HU18 1FE

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Pay
Up to £40,000
Shifts
Care Home Based
Contract
Permanent
Reference
SYS-15795

Why work at Mere Hall

Mere Hall is a luxury care home in Hornsea. Providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a purpose-built care home with a warm, family atmosphere. We provide, person-centered, residential, dementia and respite care. Designed with residents in mind, there are many modern facilities including an in-house bar, hair and beauty salon and a bowling green. 

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Mere Hall.

Why work at Mere Hall
Why work at Mere Hall
Why work at Mere Hall

Working in Care UK's support centre

An operations support role at Care UK

As a leading care home provider, Care UK has big plans to continue developing our business, and to do that we need passionate professionals driving our success. As part of our operations support team, you'll play a key role in supporting our care homes to deliver the highest standard of care, making a real difference to people's lives.

If you share our vision for delivering high-quality care to older people, and want to join our friendly team, there’s a rewarding career for you at Care UK. We’ll support you with quality training and the chance to gain recognised qualifications.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

An operations support role at Care UK
An operations support role at Care UK
An operations support role at Care UK

Trusted to care

A closely-knit team of managers, carers, nurses and support colleagues – and each of us is dedicated to your loved one’s care, health and wellbeing.

I firmly believe that continuity of care and strong leadership are key to the stability we have created within the team at Mere Hall. Leading by example is at the heart of my role, and I am committed to fostering a positive atmosphere where every colleague feels supported and differences are respected.

My favourite part of the day is always the personal interactions with everyone I work with. I love being face to face with residents, visitors and colleagues. These moments make a big difference, especially for those who are new to the home.

I achieved my MSc in Public Management, following on from my Registered Manager’s Award and NVQ Level 4 in Health and Social Care. Before joining Care UK, I worked as a Quality Assurance Manager for another care home provider, gaining valuable experience in maintaining and improving high standards of care.

My biggest career highlights include opening a new home during the uncertainty of the Covid-19 pandemic - a huge challenge that I now see as a real achievement - and supporting colleagues to grow and progress their careers with confidence.

Outside of work, I enjoy family holidays in our touring caravan, keeping fit, and I’m looking forward to welcoming a new puppy soon.

Jan Gledhill Home Manager