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Relief Manager

Connaught House, Colchester, Essex



JOB TITLE:                            Relief Manager- South  

RESPONSIBLE TO:              Regional Director   

ACCOUNTABLE TO:            Operations Director


  • To provide Home Manager expertise to a specific Care UK care home as required by the business. 
  • To take responsibility for all aspects of the day to day running of the care home as requested in order to achieve an industry leading standard.
  • To take responsibility for working with all internal and external stakeholders. 
  • Provide dedicated and focused support for the home requiring temporary support to each nominated home.
  • Promote an environment which provides residents with specialised personal care achieved through a process of individual consultation and ensure that standards are delivered and maintained through the effective management of colleagues and achievement of agreed financial targets.


Key Responsibilities

  • Act as Home Manager in the absence of an existing manager when required within a specified region
  • Work closely with the Regional Director and regional support team to provide interim management on which the care home team can rely
  • Build and maintain good relationships with the regional team and develop knowledge of each care home as each relief manager assignment is undertaken
  • To establish a relationship with internal and external stakeholders as deemed necessary and maintain good communication channels
  • Work with the Management Team to support a competent and highly driven team within the care home; providing the climate which allows support and to develop the team effectively
  • To liaise closely with all Regulatory bodies in order to build effective relationships.  Ensure any requests for information from such Regulatory bodies are responded to promptly
  • To support colleagues within our homes to develop the knowledge and expertise required to deliver care in accordance with best practice advice & guidance and to ensure effective service delivery.
  • Contribute to the local marketing plan for the wider home from the perspective of the unit for which you are responsible and ensure that this is implemented in order to achieve agreed occupancy and fee rates for the service and to add value to services provided to increase revenue potential
  • Achieve agreed financial targets by maintaining required level of revenue (occupancy and fee levels) and ensuring the most efficient and effective management of resources.
  • Build positive customer relationships, applying a proactive approach to understanding customer needs, developing effective partnership working through joint initiatives and utilisation of available resources, then delivering continuous service improvement as a result
  • Effectively manage risk to ensure compliance with standards and customer safety at all times
  • To drive and support the home in the selection, recruitment, induction, retention and development of all staff in accordance with legislation and company guidelines.
  • To liaise with recruitment to ensure appropriate numbers and skills mix of staff to meet the requirements of the service
  • Manage complaints and concerns appropriately and effectively in accordance with Company Policy.
  • Understand and implement Safeguarding Vulnerable Adults policies and procedures.
  • Ensure effective communication and dissemination of information on a regular basis using various methods to all stakeholders and staff.
  • Ensure that effective measures are taken to adequately protect the safety and welfare of service users, visitors and staff.
  • Maintain an awareness of changes in the care environment
  • Ensure timely liaison with the HR team concerning employee matters relating to employment legislation and associate policies and procedures and People Strategy
  • Work with the HR team to ensure the principles of equality and diversity are upheld
  • Support the relevant Regional Director in planning, managing and implementing the proposed development plan for the specified care home
  • Promote, share and sustain best practice business methods at all times
  • Drive continuous improvement and implement agreed innovations and technological advances where appropriate
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Connaught House

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