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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester and is open from 8:15am to 5.30pm, Monday to Friday (excluding public holidays).

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 8.30am and 5.30pm, Monday to Friday (excluding public holidays).

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly. Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House
850 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

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Latest news

Work starts on multi-million pound Shrewsbury care home

Work starts on multi-million pound Shrewsbury care home

July 28 2020

Work has now started to build a new multi-million care home in Shrewsbury.When complete, the new Care UK site, on Oteley Road, will provide full-time residentia

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People of Shinfield invited to take first look at new multi-million pound care home

People of Shinfield invited to take first look at new multi-million pound care home

July 23 2020

A new care home in Shinfield is inviting the local community to celebrate its completion with an exclusive first look inside the purpose-built facilities.Care U

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Care UK welcomes Nursing & Midwifery Council standing up for social care nursing

Care UK welcomes Nursing & Midwifery Council standing up for social care nursing

July 16 2020

Care UK has welcomed the Nursing & Midwifery Council’s acknowledgement of the huge role care home teams have played during the coronavirus pandemic.NMC Chie

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Clarry citation

Clarry citation

June 1 2020

A Second World War veteran living in a Kent care home has been presented with a special commemorative medal for his part in the Arctic convoys which helped supp

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