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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester and is open from 8:15am to 5.30pm, Monday to Friday (excluding public holidays).

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 8.30am and 5.30pm, Monday to Friday (excluding public holidays).

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly. Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House
850 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

Find us on Google Maps

Get in touch

Latest news

We’ll meet again: Dorset care home celebrates Vera Lynn’s 103rd Birthday

We’ll meet again: Dorset care home celebrates Vera Lynn’s 103rd Birthday

March 26 2020

With all but the most essential visitors having to stay away to reduce the risk of infection, a care home team in Dorset found a creative solution to allow residents to enjoy the live music planned for their celebration of Dame Vera Lynn’s 103rd birthday, while keeping everyone at a safe distance.

Read more >

Horsham care home residents celebrate a virtual Mother’s Day

Horsham care home residents celebrate a virtual Mother’s Day

March 26 2020

With all but the most essential visitors having to stay away to reduce the risk of infection, a care home team in Horsham found a creative way to allow residents to celebrate Mother’s Day with the help of Facebook and Skype.

Read more >

 Eye care home rated ‘Outstanding’ by national care inspectors

Eye care home rated ‘Outstanding’ by national care inspectors

March 2 2020

A national care watchdog has given a care home in Eye its seal of approval, with relatives and residents praising the kind and compassionate team members.

Read more >

Care UK goes head to head with cruise and racing car companies in national awards

Care UK goes head to head with cruise and racing car companies in national awards

February 27 2020

Care UK has become the only care home provider in the country to be shortlisted in any of the three categories of the UK Employee Experience Awards.

Read more >

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