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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.

Call us

Care support team

For new customers seeking care support for a loved one. Speak to our care support team who can advise you on your residential care needs. All calls are charged at a local rate.

This line is open from 8:30am-8pm (Monday - Tuesday), 8:30am-5:30pm (Wednesday - Friday), 8:30am-5pm (Saturday) and 10am-4pm (Sunday)

0333 321 0939

Calls may be recorded for quality and training purposes.

Main Care UK switchboard

For existing customers, potential or existing partners and suppliers, and existing employees. All calls are charged at a local rate. This line is open from 8.30am and 5pm, Monday to Friday (excluding public holidays).

0300 130 3030

Job seekers -

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Media enquiries

We are happy to arrange interviews with a range of experts, commentary on industry issues and site visits for filming, photography or sound recording.  Please get in touch with your requirements and we will do our best to arrange a suitable response.

These contact details are for media enquiries only.
Please call 01206 517 215 or reveal email

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Find us


Connaught House
850 The Crescent
Colchester Business Park
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

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