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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester and is open from 8:15am to 5.30pm, Monday to Friday (excluding public holidays).

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 8.30am and 5.30pm, Monday to Friday (excluding public holidays).

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly. Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House
850 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

Find us on Google Maps

Get in touch

Latest news

Teams at nine homes waiting to find out if they are taking home a trophy this Friday

Teams at nine homes waiting to find out if they are taking home a trophy this Friday

November 15 2019

Teams from Care UK homes as far apart as Stonehaven and Dorset are getting ready to travel to Leicester this Friday to find out if they are winners in a prestigious national award scheme.

Read more >

Colchester-based care provider shortlisted for two major awards

Colchester-based care provider shortlisted for two major awards

November 12 2019

Care UK Residential Care Services has been shortlisted in two categories of the prestigious national Laing Buisson Awards.

Read more >

Cheadle care home donates money to a local hospice

Cheadle care home donates money to a local hospice

November 8 2019

A local care home has donated £500 to St Ann’s Hospice, after Coronation Street stars filmed moving scenes on their premises.

Read more >

Quartet of finalists for top dementia awards

Quartet of finalists for top dementia awards

November 7 2019

Care UK teams will have their fingers crossed this week as they wait to find out whether any of their four finalists will pick up a trophy at the 2019 National Dementia Care Awards this Thursday (7th)

Read more >

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