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What quality means to us


Everyone at Care UK has a personal and professional commitment to providing excellent care

We play a leading role in driving improved standards across the social care sector. However, we believe that truly excellent care must start with the individual nurse or carer, their actions, and sense of responsibility.

Always improving


All colleagues working in a Care UK care home are never satisfied with the status quo. They’re always thinking of ways to improve the care, the environment, the food, the activities... We invite scrutiny, we welcome feedback, and we implement robust systems to monitor our standards. On the rare occasions we find shortcomings we are quick to put them right, review what happened and apply the lessons learned across Care UK.

 The teams in every Care UK care home meet rigorous standards of competence and commitment. Our skills are up-to-date and our performance is regularly reviewed. This gives our customers the peace of mind that each of us is delivering Care UK’s commitment to the highest standards of quality and safety in everything we do.

Nationwide recognition

The skills, dedication and achievements of our people are regularly recognised and celebrated, both in national awards and in our own annual Care UK awards.

Find out more about our success stories on our awards and recognition page. 

What quality means to me

Read about what quality means to four people doing very different roles within Care UK’s Residential Care Services team below.

Andrew Knight, CEO

The best care is person-centred care, which is entirely tailored to the needs and wishes of the individual. 

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Rachel Gilbert, Director for Care, Quality and Governance

Quality means caring for the whole person and providing safe care with empathy, dignity and respect. 

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Omar Taylor, Regional Director

High quality care starts from the basics: care, kindness, compassion, dignity and respect. It means enabling and supporting each person to make choices in the way that’s right for them. 

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Suzanne Mumford, Head of Nursing, Care and Dementia

To me, high quality care means listening to the individual, their partners, family and friends to support people in the way they prefer.

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