Support at a stressful time

We’re here to help you

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We know that finding the right care can be a challenge

Our team is here to support you

If you’re finding it difficult to find the information you need, or are unsure about the right questions to ask, we can help.

Our Care Support team is based in our Colchester head office and provides  free advice and support, seven days a week.

0333 321 0939

This line is open from 8:30am-8pm (Monday - Tuesday), 8:30am-5:30pm (Wednesday - Friday), 8:30am-5pm (Saturday) and 10am-4pm (Sunday)

All calls are charged at a local rate and may be recorded for quality and training purposes.

Get the right advice

Whatever your care needs, there are many organisations – ranging from the NHS to charity groups – that can provide expert guidance and useful and reliable information. Below are some suggested sources of advice and support to help get you started on finding this information.  We also have a help and advice area filled with information including caring and selecting the right care.

Department of HealthThe official website of the Department of Health providing information on latest policies and development regarding all aspects of health and social care.

www.doh.gov.uk

Care Quality CommissionThe CQC is the health and social care regulator for England. You can use this to find the most recent inspection reports for providers of healthcare.

www.cqc.org.uk

Scottish Care InspectorateThe Care Inspectorate regulates and inspects care services in Scotland to make sure they meet the right standards.

careinspectorate.com

National Institute of Clinical Excellence (NICE)  NICE provides guidance on current best clinical practice.

www.nice.org.uk

UK OnlineUK Online provides government information and services

gov.uk

Government Carer InformationGovernment information specifically for carers.

nhs.uk/conditions/social-care-and-support-guide

Age UKAge UK has been helping older people across the UK for more than 60 years.
ageuk.org.uk

Alzheimer's SocietyFor support, information, advice and local services for those looking after someone with dementia.
alzheimers.org.uk

CareawareA public information and advisory service specialising in the issues relating to long-term care.
careawareias.co.uk

Care DirectionsThe internet's unique guide to care and the rights of older people. Register for a free, regular e-newsletter.
bequests.co.uk/caredirections

Care InfoThe website for the long term care sector.
careinfo.org

Centre for Policy on AgeingAn independent organisation promoting social policies that allow older people to achieve the full potential of their later years.
cpa.org.uk

Action on Elder AbuseAction on Elder Abuse aims to prevent the abuse of older people
wearehourglass.org

Guide to CareGuide to Care is a resource for carers of elderly people.
guide2care.com

Carers UKOffers advice on benefits and services available to carers.
carersuk.org

The Care Workers CharitySupports the basic welfare of current, former, and retired care workers by awarding hardship grants.
thecareworkerscharity.org.uk

SOLLASOLLA helps people and their families in finding trusted accredited financial advisers who understand financial needs in later life. A well-qualified financial adviser who is also somebody who understands the plans you need to make for your retirement years.
societyoflaterlifeadvisers.co.uk

Caring for carers

Caring for an older loved one can be very stressful, so it’s important to look after your own needs. If you’re caring for someone full time, you are entitled to a carer’s assessment from your local social service department, which will help identify what support you might need. Our care homes also offer respite care if you’d like some time to yourself. If you care for someone for more than 35 hours a week, you may be eligible for the Carer’s Allowance or similar benefit. You can find out more about this on the Directgov website.  Alternately visit our help advice area for more useful information and tips for carers.