We understand how important it is to stay connected to friends and family as we age
We’re looking forward to a full return of in-person visits and activities with our friends from local schools and nurseries, places of worship and charities. In the meantime, our teams continue to organise virtual craft activities with local schools, pen pal initiatives with the Girl Guides, church services by Zoom, as well as online professional art classes. We’ve even supported a resident to attend a wedding - virtually.
As part of our welcome we support residents to design their own 'keeping in touch' plan, choosing from a range of communication options and technologies to keep in touch with family and friends. Your loved one may enjoy writing letters, sending regular emails or texts, having phone calls with you, or enjoying video calls with family and friends on the home’s tablet computers. Whatever their preference, we’ll make it easy for them and you to keep in touch and share experiences.
The senior team in your loved one’s home will keep you regularly informed by phone, email and newsletter of the latest news, events, activities, menus and developments so you always feel part of what’s happening at your loved one’s home.
When your loved one has been living with us for a fortnight, we’ll invite you to a progress meeting (virtual or in person as appropriate) to check you’re happy with all aspects of their care. Please tell us what we can change and where we can improve. But don’t feel you have to wait until that meeting to make changes! Our teams are available at all times to listen to your questions and requests and make improvements.
We also invite residents and their family members to play a part in shaping how we run and develop our services. If you’re interested in taking part in our Voice of Customer programme please talk to the manager of your loved one’s home.
Even if a home has to temporarily suspend in-home visits due to an outbreak, the team will continue to keep residents and their loved ones in touch. Many of our homes have had Facebook pages for some time, and, during the pandemic, with visits suspended, these became a fantastic way for families to stay connected to daily life in their loved one’s care home.
We’re also now using Facebook Portal to enable residents to connect with their relatives or groups of family or friends, with the benefit of great sound and picture quality. Once our colleagues have helped to make the connection via a smart TV or tablet, residents can chat to loved ones for as long as they wish with little need for any supervision, allowing them precious time together in privacy.