We recognise that our people are far and away our most valuable asset and that our high standards of care can only be met by carefully selected, motivated and able individuals. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also their friends and family.
Under the guidance of our specialist adviser in mental health and dementia, Dr Nori Graham, we have developed a robust and forward-thinking approach to the delivery of dementia care. As a renowned dementia expert and vice president of the Alzheimer’s Society, Dr Graham’s contribution to our dementia strategy has been invaluable in bringing great benefits to the individuals in our care.
We also work very closely with the Association for Dementia Studies at the University of Worcester, who have helped us develop and deliver Fulfilling lives– a bespoke training programme that will ultimately reach every one of our 9,000 employees
We are committed to providing dementia training for all the people who work in our care homes and day centres so that they have an understanding of what it might be like to live with dementia, including the physical, visual and hearing challenges that the illness poses.
Our training helps care staff to put themselves in the shoes of someone living with dementia. If a person truly believes, for example, that they need to catch a bus or collect the children from school, colleagues are encouraged to support them through this conversation and to help them feel understood in the here and now.