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Our approach to care

Experts in award winning care

Experts in award winning care|We’re committed to delivering the highest standards of care

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We’re committed to delivering the highest standards of care

Care UK leads the way in the UK’s care home sector. We provide our teams with sector-leading induction, training and support to ensure colleagues work to the highest standards of care.

We partner with leading Universities to support research and inform best practice when supporting people with dementia and their families living with dementia. This includes monitoring the use of antipsychotics and increasingly introducing use of social prescribing and enhanced therapies.

We’re committed to delivering the highest standards of care. Through our ethos of Fulfilling Lives, we support every Care UK resident to live life in the way they choose, staying safe, and keeping healthy, active and independent. Fulfilling lives is instilled in our values of Caring, Passionate and Teamwork. These shape how we work – as an organisation, as teams, and as caring professionals both in our residential and nurse led services.

Person-centred care

We believe choice should be at the heart of every resident’s care. That’s why our teams are trained to deliver tailored, person-centred care meaning you and your loved ones are involved in decisions about their care.

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Clinical Expertise

The care we provide is built around the latest academic research and knowledge. Our teams receive award winning training and induction programmes when they join us which is clearly evident in the care we provide.

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Safety / Cleanliness

Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

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What quality means to us

Everyone at Care UK has a personal and professional commitment to providing excellent care.

We play a leading role in driving improved standards across the social care sector. However, we believe that truly excellent care must start with the individual nurse or carer, their actions, and sense of responsibility.

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Our performance

When you’re choosing care for a loved one, trust is fundamental to your decision. You need to trust the quality of care being provided, and the people providing it. At Care UK we’ve decades-long track record of delivering high quality care, and more ‘outstanding’-rated care homes than any other large provider. In fact, over 87% of our homes are rated ‘good’ or ‘outstanding’ by the care regulators.

Some 93% of residents say they are satisfied with our service, and 80% of relatives are ‘very’ or ‘completely satisfied’. And when it comes to the people delivering the care? Their expertise, passion and innovation is recognised so frequently in care sector awards that we’re now the most awarded large care provider.

Awards & Recognition

Individual colleagues, whole teams – and Care UK itself – regularly make it on to the podium at national awards in recognition of our sector-leading care. Here we showcase all of our achievements and accolades.

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What others say

Getting regular and honest feedback from our customers gives us a vital health check. We love to hear your feedback and there are lots of ways to get in touch with us.

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