The CQC registers and inspects care services, and it works closely with care providers like Care UK to maintain and improve their quality of service. It makes sure health and adult social care services – like hospitals, GP practices, care homes, home-care agencies and more – provide safe, high-quality care.
Registered services must meet the ‘fundamental standards’ of quality and safety, which include treating those receiving care with dignity and respect, tailoring care to their individual needs and providing a clean and safe environment.
CQC inspections focus on five areas of the service by asking:
CQC will visit a service to collect information to make judgements against these questions. They look at the care provided, observe whether proper systems and processes are in place and examine care plans and records. They will also speak to the manager, carers and other colleagues, the residents using the service and their relatives. Sometimes this feedback is captured after the visit.
After an inspection, a report is published, and the service is given a rating by the CQC based on their quality when inspected. They receive both overall ratings and a rating for each of the five key areas above.
The ratings are:
At Care UK, we’re proud to have more Outstanding-rated homes than any other provider.
Read more about how Care UK works with the Care Inspectorate Scotland.
We work closely with the CQC to ensure that our homes provide a high standard of care. We do this by building good working relationships between Home Managers and the CQC inspectors.
As one of the largest care providers, Care UK is part of the CQC’s market oversight scheme, which means we have regular reviews with the CQC at a strategic level to discuss our quality. We’re considered to be a high-quality and low-risk care provider by the CQC. Where the CQC identifies areas that need to be improved, we work in partnership to quickly develop action plans to respond to any concerns.
Our Care, Quality and Governance team ensures that we are following all CQC requirements, and many in our team, including Head of Regulatory Assurance, James Frewin, have worked in CQC.
Take a look at a few of our Outstanding-rated homes:
86 Downlands Road, Purley, Surrey, CR8 4JF
Longmead Road, Epsom, Surrey, KT19 9RX
76 Aster Road, Ipswich, Suffolk, IP2 0NR
Summers Road, Farncombe, Godalming, Surrey, GU7 3BF
21 Courthouse Road, Maidenhead, Berkshire, SL6 6JE
Millfields Way, Haverhill, Suffolk, CB9 0JB
Glastonbury Road, Bury St Edmunds, Suffolk, IP33 2EX
295 Hale Road, Hale Barns , Altrincham, Greater Manchester, WA15 8SN
Castleton Way, Eye, Suffolk, IP23 7DD
Victoria Road, Macclesfield, Cheshire, SK10 3JA
Pound Lane, Godalming, Surrey, GU7 1BX
Church Street, Maids Moreton, Buckinghamshire, MK18 1QF
Maids Moreton Hall
Manor Road, Chelmsford, Essex, CM2 0EP
538 Lichfield Road, Four Oaks, Sutton Coldfield, West Midlands, B74 4EH
Fore Street, Framlingham, Suffolk, IP13 9DF
Charles Hastings Way, Worcester, Worcestershire, WR5 1ET
Sway Place, Church Lane, Sway, Hampshire, SO41 6AD
The CQC’s role is to register and inspect care services to make sure they are providing safe, effective, compassionate, high-quality care.
The CQC’s fundamental standards include:
CQC stands for Care Quality Commission, and it is the independent regulator of health and adult social care in England.