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Getting to know you


We take the time to get to know you and your loved one, putting each resident’s needs, desires and choices at the heart of the care we provide

A personal approach to dementia care

Moving home can be a daunting prospect, particularly for someone living with dementia.  We work with each new resident and their family to make this transition as smooth as possible by starting a life story book for each individual as soon as they make the decision to move into one of our homes.  

Learning your life story

Your book can include details of what you enjoy doing and eating, where you have lived, your important people and your favourite places.  

The life story books inform a care plan which outlines how you would like to continue living once you move into care and will include your hopes and aspirations for the future.  This enables our teams to get to know you and your family as quickly as possible and help you settle into your new home and new way of life.

Our teams will continue to fill in your loved one’s life story book, documenting any new activities, hobbies and experiences your loved one takes part in to ensure that you are kept up to date with their life in the home – even when your loved one can’t remember or communicate well. 


Each resident has a life journal kept in their room and [the colleagues] will add photographs and writings about what your relative has done. This is very important because mum is not able to tell us these things due to her dementia. This is very valuable to us as it assures us that mum is participating in activities rather than being withdrawn or sad and lonely.”

Relative of a resident at Heather ViewJanuary 2021

Our teams take a person-centred approach to care planning which puts you and your personal choices at the heart of the care and support we provide.  No two care plans will ever be the same and we understand the importance of evolving them over time.  Our Resident of the Day programme brings together everyone from our Suite Manager and Head Chef to the Head Housekeeper and Lifestyle Lead to review each care plan once a month to ensure we are adapting to changing interests, aspirations and care needs.

What questions should I ask about dementia when looking for care? 

When visiting care homes, it’s important to understand the home’s approach to dementia. Be sure to ask about any training the team has undertaken and ask questions about how the care home caters to changes in behaviour, diet and sleeping patterns.  

Care UK’s homes also use design to influence dementia care – read more about our dementia friendly environments here. 

You can also ask to meet a home’s designated Dementia Champion. These team members have been specially trained to ensure their home works to the highest dementia standards. Learn more about choosing a care home here. 

Ready to find a care home near you? Use the find a care home search tool to get started.


Have another question for our friendly team? Get in touch and they can answer anything else you might need to know.


You can learn to identify the early signs of dementia and read advice for interacting with people living with the condition by downloading a copy of our free guide, ‘Let’s talk about dementia’

Dementia affects everyone differently. Discover nine signs to look out for when considering future care for your loved one and take a look at our ‘Do I need care?’ page. 

Dementia is a progressive disease, but the rate at which your loved one will show the signs will vary. Read real life scenarios in our guide, ‘Let’s talk about dementia’

Dementia can cause your loved one to act differently. Read expert answers to your questions about behavioural changes in our guide, ‘Let’s talk about dementia’

Dementia can make communication with your loved one more difficult, but our ‘Listen, talk, connect’ guide has tips for having meaningful conversations.