Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Teams at nine homes waiting to find out if they are taking home a trophy this Friday

Teams at nine homes waiting to find out if they are taking home a trophy this Friday

November 15 2019

Teams from Care UK homes as far apart as Stonehaven and Dorset are getting ready to travel to Leicester this Friday to find out if they are winners in a prestigious national award scheme.

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Colchester-based care provider shortlisted for two major awards

Colchester-based care provider shortlisted for two major awards

November 12 2019

Care UK Residential Care Services has been shortlisted in two categories of the prestigious national Laing Buisson Awards.

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Cheadle care home donates money to a local hospice

Cheadle care home donates money to a local hospice

November 8 2019

A local care home has donated £500 to St Ann’s Hospice, after Coronation Street stars filmed moving scenes on their premises.

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Quartet of finalists for top dementia awards

Quartet of finalists for top dementia awards

November 7 2019

Care UK teams will have their fingers crossed this week as they wait to find out whether any of their four finalists will pick up a trophy at the 2019 National Dementia Care Awards this Thursday (7th)

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