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What others have to say

Stories from residents and their relatives

Stories from residents and their relatives|Getting regular and honest feedback from our customers gives us a vital health check

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Care UK resident stories

Over 16,000 families across the country trust Care UK to care for an older loved one, and we remain the most awarded care provider in the UK. Hear from four residents who tell their stories about what it is like to live in a Care UK care home.

Keeping connected

At Care UK, we make it easy for residents to stay connected with their family and friends so they can continue sharing special experiences.

"Keeping in touch with my friends and family keeps me going, I love it."

“The team help to keep me in contact with my daughter in New Zealand.”

Excellence in care quality

Our approach to quality care is based on best practice and the latest evidence, so you can trust your loved one is safe and comfortable.

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"I feel very secure and thoroughly and utterly spoilt."

Dedicated teams

At Care UK our caring teams are trained to make every part of your loved one’s stay tailored to their needs, interests and preferences.

"I've been gardening since 13, I now keep busy as head of the gardening club."

“I class all the carers as family.”

Support and reassurance

At Care UK we provide support and reassurance around the clock to make every part of your loved one’s stay with us safe and comfortable.

"I feel reassured and supported every day, I only have to ask if I want anything."

“I live as independently as I like, I couldn’t wish for a better home.”

“The team help me to live independently.”

Listen to the views of family members of Care UK care home residents

A home from home at Ayton House

A home from home at Ayton House

The staff are marvellous at Bowes House

The staff are marvellous at Bowes House

The food is amazing at Brook Court

The food is amazing at Brook Court

The management at Charlton Lodge are very caring

The management at Charlton Lodge are very caring

What to look for when looking for a care home

What to look for when looking for a care home

I'm well looked after at Harcourt Gardens

I'm well looked after at Harcourt Gardens

Activities are resident led at Llys Herbert

Activities are resident led at Llys Herbert

She feels safe at Metchley Manor

She feels safe at Metchley Manor

Our first impressions of Sandfields

Our first impressions of Sandfields

Our recent reviews

Read some of the recent reviews we’ve received from family and residents of Care UK care home residents.

I just wanted to say a big thank you to all the staff who were involved in making Mum’s birthday celebrations so special. The room was decorated beautifully and the cake was amazing. A special thank you to the team in the kitchen and to everyone who helped make the day so memorable.

Relative of a resident, September 2026

Thank you for the lovely welcome we received when visiting Shirley. I’ve never been welcomed so well, and I know she's in safe hands with your team.

Relative of a resident, August 2026

Absolutely lovely! All staff are so professional, polite and lovely. It’s a beautiful premises and my Grandmother is very well looked after here.

Relative of a resident, June 2026

The Wickets is how care should be carried out, the personal and attentive care is second to none. All the staff were 'extra mile' people, and took time to make sure my father-in-law was not only taken care off, but was treated with respect. I was blown away by the standard to which The Wickets hold themselves to. It would be hard to criticize anything about them in my opinion. Great job to all staff, from cleaners to chef and the lovely care givers 5*.

Relative of a resident , June 2026

Dear team, thank you so much for the care you gave to my Mum. We are so pleased that she was given such wonderful support and affection, which made all the difference to our family. The team is truly special.

Daughter of a resident , June 2026

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we’d love to hear from you

Please take a minute to send us your feedback using the form below and we’ll get back to you as soon as we can. To help us respond to you as quickly as possible, please include the name of the service in question and the date of your most recent visit.


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Our complaints process 

If you would like more information relating to our complaints policy and process  please visit here.

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37 Muriel Street, Islington London, N1 0TH

CQC: Outstanding
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