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As you search for a care home, add your shortlisted homes here by clicking the heart icon. You'll find all your choices here for ease of reference.

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What others have to say

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Getting regular and honest feedback from our customers gives us a vital health check

We’d love to hear your feedback and there are lots of ways to get in touch with us

Our contact us page has plenty of information about who to call. If you prefer, you can complete our online feedback form.

What others have to say

Here are just some of the comments we’ve received from family members of Care UK care home residents.

My dad feels at home at Ambleside

My dad feels at home at Ambleside

I feel reassured since Mum moved to Abney Court

I feel reassured since Mum moved to Abney Court

Mum moving to Mountbatten Grange was the best decision we could have made

Mum moving to Mountbatten Grange was the best decision we could have made

I could go back to being a sister when my brother moved into Kentford Manor

I could go back to being a sister when my brother moved into Kentford Manor

Care at Brook Court is truly person centered

Care at Brook Court is truly person centered

The staff are so caring at Winchcombe Place

The staff are so caring at Winchcombe Place

It feels like a family home at Bowes House

It feels like a family home at Bowes House

The food is excellent at Perry Manor

The food is excellent at Perry Manor

Ancasta Grove is my home now

Ancasta Grove is my home now

Bourley Grange is a secure, safe and happy place

Bourley Grange is a secure, safe and happy place

The staff at Heather View are wonderful

The staff at Heather View are wonderful

I have peace of mind since my loved one moved to Chandler Court

I have peace of mind since my loved one moved to Chandler Court

Our first impressions of Sandfields

Our first impressions of Sandfields

Smyth Lodge suits me perfectly

Smyth Lodge suits me perfectly

Our recent reviews

Read some of the recent reviews we’ve received from family and residents of Care UK care home residents.

I am so pleased with the care that my brother is getting from Chichester Grange. The staff are very helpful and friendly. The facilities are second to none and the activities provided keep him very entertained. He always seems happy when we visit and well fed and watered with a constant supply of tea and goodies. I am very impressed with the laundry and labelling system, best ever from 18 years in various care homes. The staff pay very close attention to his personal care. Highly recommend.
 

Relative of a resident, August 2024

Thank you for all your help and care with my Aunt. We have felt so supported by you all. My Aunt who was being cared for by such lovely staff was so reassuring. You have a lovely team working here, I have never seen staff before who are so welcoming and approachable.
 

Relative of a resident, August 2024

A big thank you to all the staff at Church View for the care you gave to Dad. We appreciate everything you did for Dad.
 

Relative of a resident, July 2024

The level of care and kindess demonstrated by your team has been remarkable. From the moment she arrived at Glastonbury Court, we were consistently impressed by the personalised attention and genuine warmth shown to her.
 

Relative of a resident, July 2024

The team were brilliant with my Uncle, going above and beyond in every effort to provide kind, top quality, professional care. I really can’t thank them enough, especially Candy, Isabella and Zoe.
 

Relative of a resident, June 2024

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we’d love to hear from you

Please take a minute to send us your feedback using the form below and we’ll get back to you as soon as we can. To help us respond to you as quickly as possible, please include the name of the service in question and the date of your most recent visit.


Feedback form


Our complaints process 

If you would like more information relating to our complaints policy and process  please visit here.