What others have to say

Scroll

Getting regular and honest feedback from our customers gives us a vital health check

We’d love to hear your feedback and there are lots of ways to get in touch with us

Our contact us page has plenty of information about who to call. If you prefer, you can complete our online form.

Here are just some of the comments we’ve received from family members of Care UK care home residents:

 

Highly recommend Dashwood Manor. Our Auntie stayed for some much-needed respite, not just for herself but for her partner who is her main career. The staff were all so welcoming, she has been so well looked after and I loved seeing the regular updates and pictures of all the activities they have done. Thank you.

Dashwood Manor, November 2021Relative of a resident
 

The team at Abney Court greeted us every day with warmth and friendship. There are not enough words to express how we feel about you and what you have done for our beloved dad. You are wonderful, amazing people. Dad was happy here, he was not in a care home – he was at home.

Abney Court, November 2021Family of a resident
How our lives have changed
play
 

Thank you so much for the care and support you showed Mum during her time with you. She arrived confused, angry, and wanting to stay at her home even though she knew something was wrong and she couldn’t cope alone any longer. The company, activities and outings are a testament to all your care, hard work and understanding.

Ferndown Manor, October 2021Relative of a resident
 

To all the team who cared for my Grandpa Harry, thank you for your love, attention and patience. It was a huge relief to us that he was in such good hands. All our love, Gina, Issy and family.

Armstrong House, October 2021Family of a resident
Bettina's perspective
play
 

We would like to thank all the staff for the wonderful care you have given - we really hit the jackpot. The staff have always made her feel loved and I know she had a special bond with many of you. 

Sandfields, September 2021Relative of a resident
 

Thank you from all of us to you and your amazing team for absolutely everything you did for my dad.

I’m not sure I’ll ever really be able to convey what a difference it made to him being in such lovely surroundings at Montfort Manor. It’s helped knowing we did our very best by him and he was so well cared for and calm.

Montfort Manor, September 2021Daughter of a resident
 

To all the carers and staff at Darlington Court, a huge thank you for taking such good care of mum, we couldn’t have asked for more. Love and thanks to you all.

Darlington Court, August 2021Family of a resident
I'm happy now Dad's happy at Abney Court
play
 

Please thank all staff that look after my relative it was a joy to see him you guys have turned his life around. I have not seen this side of him for a long long time so just wanted you and your team to know.

Cairdean House, July 2021Relative of a resident
 

Very impressed with Davers Court staff, facilities, and communications. A very friendly team who are prepared to help in any way possible. Since our mother moved to Davers Court in January 2021, we feel she is safe, treated with respect, warmth, and we would recommend all the team involved. 

Davers Court, June 2021Relative of a resident
 

Thank you all for the love and care you gave to Bob during his stay with you. It is very much appreciated by all his family and we are all grateful that you were there for him and made his years with you as comfortable and loving as possible.

Hadrian Park, June 2021Relative of a resident
A resident's perspective of Ferndown Manor
play
 

It’s been wonderful to see Aunty Audrey today and great to meet some of you we haven’t had a chance to meet before. As always, we’re leaving feeling very reassured about the care she is receiving and the love and kindness you all show her. A very big thank you from us for all you do. It was a difficult decision we had to make almost 4 years ago but we’ve never doubted we made the right one!

Ferndown Manor, May 2021Carole and Mike, relatives of a resident
 

My sister and I would like to commend the extraordinary effort shown by Christine the lifestyle leader at Cathkin House. My mother’s much-loved nephew was due to be married in Donegal Ireland, mum’s homeland. We had planned a trip with mum to celebrate the occasion but sadly due to Covid it was re-arranged for Saturday the 8th May 2021. I discussed with Nisha the Manager and Christine about coming in to watch it being live streamed with mum. The plan which was put in place left us speechless. Christine also arranged to be there on the day (her day off). We were taken to the room which took our breath away - it was festooned by pictures, bunting, a wedding cake, non-alcoholic champagne on ice, flowers, candles and a table set with an afternoon tea. We were completely overwhelmed, we had the most enjoyable afternoon which mum may forget, but we certainly never will. The most wonderful lifetime memories were made. The groom was extremely moved by this gesture. The Cathkin staff are excellent, kind and loving in their care of mum. The high standard set by Nisha confirm that we made a wise choice in transferring mum there.

Cathkin House, May 2021Relative of a resident
A family's perspective of Scarlet House
play
 

I found the 'funding care' virtual event in April really informative and useful. When placing my Mother into care I found the whole process so bewildering and have had to navigate things through independent means. The video [of the event] is a must see for all relatives who find themselves in the position of placing a loved one in a nursing home.

Bickerton House, April 2021Daughter of a resident
 

The home has residents’ meetings and mum chairs them, and they have relatives’ meetings which we are encouraged to go to, but since the pandemic they have held them via Zoom. We can raise any concerns we may have and they involve us with everything. We get regular emails and letters about the pandemic, they keep us very well informed. If I do feel I have an issue all I have to do is call up and speak to the manager.

Clara Court, April 2021Relative of a resident
 

My mother was transferred to Cathkin House approximately two months ago. We were met at the door by Nisha the manager, Nisha could not have been more welcoming. She assured us that we need not worry that Mum would be well cared for. The staff have been exceptional at keeping in touch by communicating on a very regular basis. The staff have been exemplary in their care of Mum. I cannot commend Cathkin House enough for their care, commitment, communication and sense of duty. However most importantly to me her sense of dignity, improved mental health, happiness and peace are well and truly being met at every level.

Cathkin House, March 2021Relative of a resident
 

We would like to thank you and your wonderful staff for all they did for our father. When he came to stay at Heather View in 2016 we believed it was short term end of life care as he had been taken very poorly and couldn’t walk, feed himself etc. However, the care your staff gave on the nursing floor built up his strength and we were amazed when he started to walk again. Sadly 2020 prevented us seeing Dad as we always had, but it was reassuring to know he was in wonderful hands.

Heather View, March 2021Son of a resident
 

As a family, we wanted to express our gratitude to the team at Oak House. They have cared for my grandmother since 2015 and continue to provide exceptional care for her, even during the pandemic. We receive regular updates from the team, and are reassured that she receives person centered care that goes above and beyond to meet her needs. As a service user with dementia, she can sometimes be difficult to manage, however the team work amazingly together to recognise appropriate methods of delivering her care to ensure her needs are met under all circumstances. We are so grateful to have such a wonderful team supporting my grandmother, and wanted to express our gratitude towards them - they deserve to be recognised for the amazing work they continue to do each day! Well done team!

Oak House, February 2021Relative of a resident
 

Mum has been in Queens Court for 4 years now. Since Care UK picked up the mantel I have really been impressed with the positive changes both physical and personnel, I have nothing but good experiences to share. I’m most familiar with Delia and her Team on the 1st floor who are fabulous. My interactions with them are always so caring, genuine and professional, I know mum is in good hands. I can only imagine how difficult it has been for your Team to manage the ever changing Covid situation. I have the utmost respect for your entire team, ‘THANK YOU’ from the bottom of my heart.

Queens Court, February 2021Daughter of a resident
 

When I opened my newspaper this morning and read your piece about the Chandler Arms pub, it really cheered up my day! What a brilliant idea, I'm sure your residents are over the moon, in these terrible time what more could you want?! Keep up the good work.

Chandler Court, January 2021Relative of a resident
 

Mam went to live at Armstrong House in January 2020 and settled in straight away, the staff were all very welcoming and approachable and we knew we had made the right choice. Each time we visited it was great to see that she was always very happy and content and it was clear that she was being well cared for. The staff have always been helpful, friendly and accommodating and deserve a medal for coping and dealing with all the challenges they have been faced with during the pandemic.

Armstrong House, January 2021Relative of a resident
 

Just want to say a huge well done to the whole team for the ongoing care you are giving all your residents (they must all feel like your own relatives). It must be very stressful keeping everyone healthy and more importantly Covid 19 free. We all miss my Mum Maisie so much she was so vibrant in the family and adored by all, it is hard functioning knowing she isn't with us but knowing she is so well cared for at Bickerton is very comforting.

Bickerton House, December 2020Daughter of a resident
 

The first time I visited Highmarket House I knew that this was the home I wanted for Mum. Moving is a big thing for anyone especially if you’re in your 80s but the care home staff were wonderful from the outset. The home itself is warm and welcoming with great amenities, fantastic dietary options and wonderful bedrooms furnished to a high standard. Since Mum has been in Highmarket House our home life has also improved dramatically. We no longer have the constant worry about Mum being alone, scared or safe. She has everything she needs and in turn so do we!

Highmarket House, December 2020Relative of a resident
 

I cannot speak highly enough of Chandler Court and its staff. Back in July my mum's dementia had worsened to a point where she needed 24 hour care. I spoke with the manager who promptly visited mum, ensured she had a COVID test and worked with us to admit mum to the home. She was simply fantastic. She dealt with all of our worries in such a sensitive and caring way. The dementia suite is modern, thoughtfully designed and the best environment for mum. Since moving to Chandler Court she has been cared for impeccably. She is so happy there, it genuinely brings joy to me and my siblings. Her quality of life is infinitely better than it was before. The team at Chandler really care.

Chandler Court, November 2020Relative of a resident
 

To everyone at Mildenhall Lodge, thank you so much for looking after our mum. We loved coming to visit her before Covid and you managed our meetings outside so well when Covid arrived. With all the worries during lockdown, we knew that mum was safe and that was a great consolation to us.

Mildenhall Lodge, November 2020Relative of a resident
 

Mum suffers from advanced dementia and the staff go out of their way to help me find ways to communicate with her during lockdown. It has been her 90th birthday during lockdown and they made a real fuss of her, sharing photos of her opening her cards and presents. When I visit she has a lovely smile for the staff when they come to get her and that means the world to me. I can see she feels safe and happy with them even though she can’t tell me that.

Skylark House, October 2020Daughter of a resident
 

Thank you to all staff for the care and support you give to the residents at Abney Court in these exceptionally difficult times.

Abney Court, October 2020Relative of a resident
 

Thank you on behalf of Michael and I for everything you’ve done to help with the process of settling Betty into Parsons Grange. You’ve been so professional and helpful throughout. You helped us through every step of the arrangements, from the videos of the room to help with the paperwork, you have made things so easy for us. We now feel so relaxed knowing Betty has settled in so well and is enjoying her new home. All the staff have been so friendly, helpful and caring it’s been wonderful.

Parsons Grange, September 2020Relative of a resident
 

A massive thank you as ever to all staff for making Nans 101st birthday as special as you could. You look after her so well and we are so appreciative!

Amberley Lodge, September 2020Grandchild of a resident
 

Had my first garden visit yesterday. Wanted to let you know I was very impressed with the organisation for this. I felt very safe and Andrea made me very welcome. Dad looked fine and it was lovely to see him again - I was able to FaceTime my brother and Dad was able to see his new great grandchild.

Heather View, August 2020Relative of a resident
 

My mother has been a resident at Harrier Lodge for over a year. It is a wonderful home for your loved ones. Clean, modern facilities, amazingly caring staff and efficient professional administrative staff. Any issues or worries are promptly addressed by management. Excellent freshly made meals by innovative chefs and laundry staff do an amazingly professional job. Cleaning staff keep everywhere immaculate. Social activities are available, particularly for the able bodied. I have no reservations in recommending this well managed care home.

Harrier Lodge, August 2020Daughter of a resident
 

Thank you so much for facilitating our visit to Mum yesterday. It was such a relaxing and happy hour. Fran and I were very impressed at the way the visit was organised and the way Mum was able to sit inside on her 'throne'. Throughout the 4 months we've been in Lockdown, you have also made it so easy to pass on messages and parcels to Mum. You are all so friendly and in the 3 years Mum has been with you she has become more happy, relaxed and content. We can't speak highly enough of the way you all look after our relatives in such difficult and uncertain circumstances.

Skylark House, July 2020Daughter of a resident
 

My late father was a long term resident in Franklin House, West Drayton, he was known as Eric, everyone who knew him knew that his antics will leave a gap that no one will be able to fill, I wish everyone to know, that the care and help my father received will never ever be forgotten, all the amazing staff, in every position, how wonderful they were, their kindness and professionalism in every aspect , no words can ever say how thankful I am knowing my dads end of life was kind and dignified, for the manager Mr Matthew, to know he runs a wonderful home anyone would be proud to be a part of ,and have any relative live there, or be cared for there, long may you continue to provide a first class service to everyone in need. My heartfelt thanks to you all, Christina, Tracey, to many beautiful names to mention, we thank you all.  

Franklin House, July 2020Rita, daughter of a resident 
 

As you are aware my father became a resident at Carpathia Grange in the midst of the coronavirus pandemic. I would just like to thank and congratulate your team on the excellent level of care that you have provided. It was an extremely difficult decision for my family to move dad into a care home especially with the recent negative press regarding coronavirus in Care homes. However we needn't have worried. From the first day that I arrived with my dad I knew we had made the right choice.

Carpathia Grange, June 2020Daughter of a resident
 

Mum came to Mountbatten Grange for an extended period of respite as she was struggling to cope at home alone. She arrived in the early stages of the coronavirus outbreak, and we were immediately impressed with the procedures that had been put in place to protect residents and staff, as well as the overall cleanliness of the building. All the staff have been amazing in working so hard under such challenging circumstances to make mum’s transition and experience a positive one. Although it has been really difficult not being able to visit in person, we have regular scheduled Skype calls, and I can telephone at any time and staff are always happy to find mum so that I can have a chat. She seems more settled and less anxious than she has been for a long time. She particularly loves the food, and always says how kind and helpful the staff are. I know mum is taking part in social activities now and getting regular exercise, which she would not have be able to do had she spent the lock down at home. There are weekly visits from the GP, and I am kept informed of any changes or concerns. I cannot thank all the staff enough for looking after mum so well and putting my mind at ease that she is safe and cared for.

Mountbatten Grange, June 2020Relative of a resident
 

Whitebourne is doing a great job to contain the threat of the Corona virus. My 98 year old mother is a resident and I had a Facetime with her this morning - she looks well and happy. Mum's family all feel that Francis and his staff are delivering the best possible care to their residents in face of enormous difficulties and pressures. We all have the highest possible regard for their dedication and kindness. And I must also mention the previous Home Manger, Derek Purchase, who built the team and systems that Francis inherited. I am glad to have got this off my chest to say a BIG THANK you to all of you at Care UK.

Whitebourne, May 2020Son of a resident
 

I just want to say thank you for looking after my mum who is so precious to me and her family. We all really appreciate all that you have done and are doing for mum and with smiles through this long and difficult and testing times. I know she is being cared for by such lovely people. Seeing pictures of mum on Facebook after not seeing her to visit she looked happy, well and joining in. It made us all feel relieved to know that she had settled in. She loves the food, her room is beautiful too. We all miss her so much and not being able to visit is hard but I telephone and can speak to mum and she sounds upbeat and happy and safe. The staff are always so happy to talk about mum and keep me informed. From before mum moved into Pear tree everyone was so welcoming, helpful, lovely, caring and professional the move went smoothly and cannot thank them enough. You all need recognition for what you all do especially with smiles in these difficult times.

Pear Tree Court, May 2020Daughter of a resident
 

Thank you so much for arranging the relatives' Zoom meeting yesterday. It meant so much to my sister Teresa and myself to be able to hear your clear and very calm summary of the present situation which was extremely reassuring. I'm sure all the other relatives felt the same. In particular, we were very struck by, and incredibly grateful for, the amazing dedication of every single member of staff at Heather View in caring for all the residents in such very difficult and demanding circumstances. We know that our Dad is in the best place he possibly could be. To isolate yourselves from your own families in order to look after ours is an incredible act of dedication we'll never forget.  

Heather View, April 2020Relative of a resident
 

My lovely and beloved Aunt has been a resident at Milner House for a little over 3 years and she has been very content. I can't fault the care that she has received and the staff have always treated her with kindness, dignity and respect. They have gone the extra mile to encourage her to eat and drink well despite her reticence, and also to include her in the many activities. The public rooms and communal areas are very attractive, spotlessly clean and have a nice homely feel. When my Aunt feels well enough to leave her room the Cafe has proved to be a little haven of calm, where we can enjoy a cuppa and a chat together. It can't be easy for any of you during these difficult times but you have maintained your very high standards so once again, a very big thank you.  

Milner House, April 2020Relative of a resident
 

I just had to say how wonderful the care home is. It’s not just the building which is purpose built and just lovely, but it is the staff who are just amazing. The care and the love that these people receive is so good that I would have no second thoughts of having my Mum live here. Hats off to the Care UK staff for all that they have done to make the residents feel safe in this awful pandemic time. The activities that the residents get involved in are great. Stimulating and fun. Music sessions, singers, bands, school choirs, chicks being hatched, flower arranging and bowling to name a few.

Harrier Lodge, March 2020Relative of a resident
 

Once Mum had arrived on the Bronte Suite her quality of life improved greatly with her physical as well as mental health care being of an exceptionally high standard. This standard of care continued through-out her nearly 12-week stay on Bronte. There is clearly a strong team ethos at Sandfields which is both experienced and observed. We want to extend our thanks to all of the team. Our most heartfelt and special thank you is to the Bronte team. We have only positive feedback to give and whilst no organisation or team are perfect, Sandfields is outstanding in every aspect. We can never thank you or the team enough for giving Mom such amazing care during the last 12 weeks of her life.

Sandfields, March 2020Relative of a resident
 

It is a lovely, spacious environment which always looked so clean and tidy every day our family visited. The staff are all so incredible and do an amazing job under, at times, very trying circumstances and always have a smile for residents and visitors alike. My mum was so well cared for and loved by the staff.

Stanley Park, February 2020Relative of a resident
 

When my Dad first moved in everyone at Harrier Lodge was supportive to both Dad and ourselves, helping us with the transition, which was a very emotional time. Dad’s room is lovely, with his own belongings making it more personal and familiar. He enjoys the food and often comments how good it is. Dad is encouraged to participate with the arranged activities and clearly enjoys them. It gives us peace of mind knowing that he is in a safe, caring, stimulating environment.

Harrier Lodge, February 2020Relative of a resident
 

Weald Heights Care Home is an outstanding facility. The staff are amazing, so kind, so caring and so professional. My Mum, aged 89, stayed for a month following a severe chest infection and a fall which led her to spend a week in hospital. When the hospital discharged her I knew she was not fit enough to return home. I knew she needed expert care and support on a 24 hour basis to prevent another serious fall occurring whilst she recovered her strength. The staff at Weald Heights were brilliant. A member of staff from the nursing team visited her in hospital and took a full account of all her needs and made her feel very safe and respected. A day later she was welcomed to a beautiful room at the Home and she absolutely thrived there. 


I was delighted by her care and the welcoming family atmosphere. Medical attention and activities were excellent and staff were always on hand to chat, support and encourage. Thanks to Weald Heights my Mum is now back home and better than ever. I am so grateful to you all at Weald Heights for everything you did for my Mum. She celebrated her 90th Birthday on the 10th December and had a party with all the family, we also had a wonderful family Christmas. The medical care coupled, most importantly, with the encouragement she got from all the staff really got her back on her feet and the talk from Jane Cast was brilliantly timed. She is currently really well and she and my father are in great form which is lovely. I know that as my parents are now both in their nineties that we will inevitably hit some health bumps and care issues in the future and I won't hesitate to return to Weald Heights.

Weald Heights, January 2020Relative of a resident
 

To find a care home to suit my husband with his advancing dementia and Parkinson’s has been very difficult, but to find one that has such lovely decor and rooms, friendly and caring staff, great food and plenty of activities that is so close to home, is nothing short of a miracle. My husband is treated with dignity and respect and I am involved with every step of his care and any problems and I am quickly notified. Nothing seems to be too much trouble for any member of the staff.

Bickerton House, January 2020Wife of a resident