The safety of residents, colleagues and visitors continues to be our priority
Last updated: 26 September 2022
There is no longer any need to book in advance to visit your loved one – although if you are travelling a significant distance, it would be sensible to call in advance to make sure the home hasn’t gone into outbreak. There is also no longer a requirement for you to show a negative Lateral Flow Test.
In England and Wales, a face mask should still be worn in communal areas such as corridors but may be removed if you are eating or drinking or while in your relative's room. Face masks are no longer required in Scotland. However, we ask everyone to continue to take sensible precautions such as considering limiting close contact and ensuring the room is well ventilated while maintaining a comfortable temperature.
However, please note, you should not enter the care home if you are feeling unwell, even if you have tested negative, are fully vaccinated, and have received your booster.
This is because viruses such as flu, respiratory syncytial virus and norovirus can be just as dangerous to care home residents as Covid. If you have any symptoms that suggest an infection such as a cough, high temperature, diarrhoea, or vomiting, please stay away from your loved one until at least five days after you feel better.
We are also delighted to let you know that those homes which have a cafe or coffee shops have reopened them as we know how much residents enjoy meeting their families and friends in these settings. Infection control measures will be in place to keep everyone safe so please do bear with us at busy times.
If a home goes into outbreak
Our top priority is always the safety and wellbeing of residents and team members.
Should more than two people have Covid symptoms, and their cases are linked, the home will go into outbreak. The leadership team will then implement the tried and tested measures in our outbreak management plan, designed to reduce the risk of infection spreading.
We know how frustrating this can be for families and have reduced the length of time the outbreak period is in place in line with Government guidance. Decisions about outbreaks are made in conjunction with the local Health Protection Teams.
If in outbreak, one named person can continue to visit at any time. They will need to continue to carry out Lateral Flow Tests following the same regime as a care home employee.
Essential visitors such as ambulance crews or contractors required to do emergency repairs will still be permitted to visit. However non-essential visitors such as hairdressers and entertainers will be temporarily paused during an outbreak.
We can now provide residents with greater opportunities to engage in activities outside of the home, participate in trips and outings and interact within their local community. Residents who take trips out from the home will no longer be required to self-isolate on their return.
We are delighted to have reintroduced in-person show rounds for anyone considering a move to one of our homes – the home's team will advise on any extra infection control measures we might ask for.
Admissions may still be possible even if a home is in outbreak. Each is treated on a case-by-case basis and the home team will discuss the arrangements, timings and requirements with families in advance.
New residents will need to have had a recent PCR test and not to have been in close contact with someone showing Covid symptoms in the previous ten days. If a resident is unable to provide this, then they will be supported in their room for a period of self-isolation.
We will not permit anyone who has recently tested positive to move into one of our homes.
Family members and friends can visit without pre-booking, with no requirement to complete a health screening form or to take a Lateral Flow Test, and cafés and coffee shops have reopened. Larger gatherings involving people from the local community are permitted outdoors.
It is important to remember that if a home goes into outbreak or there is a suspected case of Covid, the team will need to reinstate infection control measures.
The home leadership team will advise you should this occur.
We are also delighted to have reintroduced in-person show rounds for anyone considering a move to one of our homes.
Whilst being vaccinated is no longer mandatory, Care UK strongly believes that all health and social care colleagues have a professional responsibility to reduce the risk of infection to others and we will continue to encourage our teams to have all their vaccinations.
We also strongly recommend that all residents and their visitors are fully vaccinated, including future boosters, unless medically exempt.
We look forward to being able to welcome you to our homes and we thank you for your patience, understanding and support over the past two years.