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Safety & cleanliness

We are dedicated to the safety of everyone living, visiting and working in our homes

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Our safety promise to you

Our highly trained teams constantly strive to maximise the health and safety in care homes for residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

We regularly survey care home customers to understand and monitor their priorities for choosing a care home. In our most recent survey, over 1,000 people told us that safety and cleanliness remain key priorities for care home consideration.

We take this feedback very seriously and have a number of measures in place so families looking for care can be confident in our cleaning and hygiene processes.

Our response to coronavirus

Infection control in care homes

Each home has an Infection Prevention and Control (IPC) Champion to support colleagues in their understanding of, and compliance with, the home’s approach to IPC, cleanliness and hygiene. 

Our safety and cleanliness procedures

We are extremely stringent about cleaning. This includes cleaning and sanitising rooms and communal areas each day, cleaning touch points including doorbells, door handles, lift buttons, keypads and handrails three times per day and completing deep cleans on a monthly basis.

We have hand sanitising gel for everyone to use at the entrance to every home, and there are sanitising and hand washing stations throughout each home for residents and colleagues to use. 

We have ample supplies of personal protective equipment (PPE). The wearing of face masks is now decided by a risk assessment alongside a resident’s personal choice, but you can rest assured your safety and wellbeing remains our priority.

Every new resident who joins us is encouraged to have an up-to-date vaccination record. Each resident will also need to have tested negative for Covid-19 no more than 72 hours before their moving in day.