Care UK

Bickerton House Care Home in Bracknell, Berkshire

0330 058 3241

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm

0330 058 3241

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm

0330 058 3241

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm

Care UK

Bickerton House, get in touch

Our team

Erika Smith - Home Manager - Care UK

Erika Smith

Home Manager

I qualified as a Registered Mental Health Nurse in 1994 and I have 25 years of nursing experience. I decided to work at Care UK because I was very drawn to its ethos of ‘Fulfilling lives’. I visited different Care UK homes before I started working for the organisation, and you could really see and feel this philosophy. I got a genuine sense of the quality of care that Care UK delivers. 

I enjoy any chance I get to spend time one-to-one with a resident, learning about their life and some new detail. It’s a great way of developing their trust in you, and it ensures that we’re delivering person-centred care that’s tailored to their interests and needs. 

I started as home manager at Bickerton House in February 2019, so there’s plenty to look forward to in this role, from recruiting a great team, to creating a homely, stimulating and happy home environment for residents. I can’t wait to start welcoming new residents to the home and the next chapter of their life when we open our doors in early 2020. 

Jo Anderson-Woodley - Customer Relations Manager - Care UK

Jo Anderson-Woodley

Customer Relations Manager

I worked in events and hospitality for ten years before becoming a domiciliary care worker. I loved the Care UK ethos of ‘fulfilling lives’ as I think older people are such a treasured part of the community, so I was keen to join the organisation.

As a CRM I can use my care and people skills to make a difference to families looking for quality care. It’s a great feeling working in a market leading company as there are plenty of opportunities to stretch yourself and learn new skills and processes.

I enjoy interacting with residents and seeing them enjoying the activities, making new friends and forming new memories. This is a great role for working with colleagues across different teams in the home, and for meeting new people. I’m looking forward to helping residents to feel at home, to building strong community links, and to supporting relatives.

 

Katie Spiers - Lifestyle Coordinator - Care UK

Katie Spiers

Lifestyle Coordinator

I joined the Bickerton House team as a member of the Housekeeping team, but I asked if I could be more involved in the activities side of things. I quickly proved myself to be creative and innovative, which are ideal qualities for this role, so I soon moved to the team on a permanent basis.

I love our group activities where lots of the residents take part. It’s wonderful to see their smiles and see them trying new things or rediscovering past hobbies. I always aim to make each person feel special and have a great experience, whether it’s organising something special for a person’s birthday or even organising a Christmas ‘Zoom’ party during the pandemic.

I’ve trained as a Namaste Care Practitioner with Care UK so I can deliver meaningful sensory experiences to residents living with advanced dementia. In this role, like any care role, it’s all about focusing on what’s possible, and thinking ‘outside the box’, rather than focusing on obstacles or barriers.

Outside of work, I enjoy going away for the weekend with my husband, two boys and dog in our caravan. I’m looking forward to doing that again when normality resumes!

Robert Whitehead - Head Chef - Care UK

Robert Whitehead

Head Chef

I joined the Bickerton House team in 2019 – keen to work in a new sort of catering environment that offered some fresh challenges. I was a senior sous chef before, and I’ve worked for Heston Blumenthal at the Hinds Head in Bray.

In this role it’s important to be receptive to residents’ needs, and to respond quickly to feedback and make any changes to a person’s diet in liaison with the nursing team. Much like in a leading hotel or restaurant, presentation is everything at Bickerton House, and one of the best parts of the day is setting up the café in the morning. There’s a great selection of delicious food on display, ready for residents and their visitors to enjoy.

I’m enjoying getting to know the residents, their families and my colleagues, and making sure that my team and I are always serving up delicious and nutritious dishes that residents love.

Noelia Villafaňe Alvarez - Business Administrator - Care UK

Noelia Villafaňe Alvarez

Business Administrator

I joined the Bickerton House team in 2019, having worked for another care provider as the Business Manager of a Wokingham care home. I was keen to move my career to Care UK because it’s a good company, known for taking care of residents and colleagues.

It’s very exciting to be part of a new team, getting to know the residents and the systems used by Care UK. There’s a lot to do. I’ve run my own business tutoring people in Spanish, so I like a challenge!

It’s important to be customer focused, organised, patient and methodical in this role. I get a buzz out of organising and completing tasks, and supporting residents and my colleagues in any way I can. I look forward to seeing you at Bickerton House!

Michele Whittaker - Head Housekeeper - Care UK

Michele Whittaker

Head Housekeeper

I spent 25 years working in catering in Kitchen Assistant and then Hospitality Manager roles before moving to Bickerton House as Head Housekeeper in 2019. It was time for a change and a new challenge. There’s been a lot to get to grips with – tackling computer systems – but I’ve got there in the end!

I enjoy being busy, and there’s always plenty going on at Bickerton House. I enjoy chatting to residents and the families and getting to know their preferences and what’s important to them, and I’m looking forward to getting to know new residents as they join us.

This is residents’ home, so we strive to ensure everything is as they would want it. Being friendly, patient and polite is all-important in helping people to settle and forming a bond with them. Having a good eye for detail is key too, because it’s the details that matter.

When I’m not at work, I enjoy walking my dogs, and I like to read and cook, particularly trying out new recipes.

Chris Hanson - Maintenance Manager - Care UK

Chris Hanson

Maintenance Manager

 I was in the Armed Forces for 35 years, and spent the last decade working in maintenance in a high end apartment block in London. I joined Care UK because I fancied a change and the company’s values chimed with me.

One of my favourite aspects of my role is helping residents to settle in and feel at home by helping them to personalise their rooms however they wish. Their room is their own personal space and they’ll often bring pieces of furniture and pictures from home. We’ll work together to find the perfect place for everything, so it’s just right.

Bickerton House is our residents’ home, so it’s important to take pride in how it looks. I have a very precise attention to detail – that’s something being in the Forces teaches you. I aim to spot anything that needs doing, and make sure it’s sorted before anyone else notices it.

I’m enjoying getting to know the team at Bickerton House and learning about the residents’ lives. I’m looking forward to helping them to enjoy a fulfilling lifestyle in our fantastic home, and doing my bit to make Bickerton House one of the best homes in Berkshire.

What's next?

Call our support team or click to find out more or book a viewing
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or call the support team on:

0330 058 3241

Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,
Sun 10am-4pm