Our team at
Coronation House

I have a level three diploma in health and social care and a level five diploma in leadership and management for adult care. As well as these qualifications, I have completed a range of training including, safeguarding adults, medication management, infection prevention and control, dementia awareness, and end-of-life care.

As care manager, I feel it is important to be caring, patient, and approachable, with the ability to support both residents and colleagues in a calm and respectful way. You need to be organised and able to prioritise, as well as be confident in making decisions under pressure. Good communication and strong leadership skills are essential too so that you can ensure instructions are clearly delivered.

We are all here to ensure residents receive safe, high-quality, person-centred care every day. This means ensuring their needs, preferences, and wellbeing are at the heart of everything we do. Helping the home manager ensure the home is well-organised and compliant with all regulations and standards is another key part of my role. Alongside this, I focus on supporting and guiding colleagues, so they feel confident and able to provide excellent care, while maintaining a safe and positive environment for everyone.

My biggest career highlight to date has been achieving my level 5 diploma and being promoted to care manager. Both have been a really proud moment for me, as they reflect the hard work and commitment I’ve put into my career.

I feel privileged to see the positive impact we have on residents’ lives. Whether it’s seeing someone more settled, happy, and engaged, or receiving positive feedback from families, it reminds me that we are making a real difference. I particularly enjoy seeing residents laugh and enjoy the entertainment we provide.

Outside of work, I’m a big Disney fan and enjoy anything related to it. I also enjoy running regularly and taking part in races, which helps me stay active and motivated. Most importantly, I love spending time with my family and my two dogs, whether that’s going for walks or just relaxing together at home.

My last role was as an Administration Manager, but I’ve had a varied career including roles in marketing, product management and accounts. My broad experience has helped me develop a range of transferrable skills like strong communication, organisation, problem-solving and relationship building.

One of the most important lessons I have learned is the value of taking a person-centred approach, which is one of the reasons why Care UK stood out to me as an organisation. I believe that everyone deserves to be treated with dignity, respect and compassion.

As well as needing good communication and organisational skills, you need to be warm, compassionate and patient in this role. You have to take time to listen to people and understand their needs and preferences so building trust is important too.

No two days are ever the same and it is important to be able to prioritise and multitask effectively, while staying calm under pressure.

I would say the best part of this job is the people. I genuinely love spending time with residents, getting to know them, listening to their stories and seeing them smile. I also really value working alongside a dedicated team. All these connections make this such a rewarding role and I feel really proud of what we do here.

I have been lucky to have had so many great work experiences and highlights over the years. But for me, what’s important is knowing that I put my all into every role I undertake. Being able to make a positive difference and build strong relationships are the real achievements.

Outside of work, spending time with my daughter and pets helps me relax and unwind. I have three cats and a large labradoodle who keeps me very busy. At weekends I love taking my dog to a social dog field where he can run and play with other dogs. It’s a great way for us both to get outdoors and enjoy some fresh air.

I love all aspects of my role, but being able to interact with residents is my favourite part of the job. I always feel a sense of pride in keeping Coronation House clean and fresh for everyone, knowing that we work hard to keep hygiene standards really high.

My last position was in hospitality where I had more than a decade of experience supervising housekeeping services, so I bring years of transferrable skills and knowledge. You definitely need to like cleaning in this role and be able to work independently to get all your tasks done, so excellent time management is important too.

You also have to be friendly, understanding and compassionate in this environment and build a good rapport with residents and colleagues.

I spend all my spare time with my family.