Coronavirus information | Care UK

You are here

Coronavirus information

At Care UK, our first priority is always the safety of residents, colleagues and visitors in our homes.  With the annual threat of norovirus or influenza, our home managers are already well versed in infection control and have clear processes in place to prevent and contain infections among both residents and team members.  However, we are not complacent about the coronavirus outbreak or the potential risks it may pose for older people.

We want to reassure you that, whilst we are doing our best to keep care home life as normal as possible for residents, we are continuing to assess the situation nationally and locally, and to put in place measures to reduce the risk of the virus inadvertently being brought into the home. 

Temporary restrictions on visits

As residents in our care homes are particularly vulnerable to the coronavirus, we have taken the difficult decision to temporarily suspend all visits from relatives and friends, unless in exceptional circumstances.  We do not take this decision lightly, but feel that reducing all but vital visitors to our homes will help protect the health and safety of residents.  We recognise that will concern some people, but we do ask for your support.  If you feel your personal circumstances warrant a visit, please contact the home manager before you travel to the home.

Our intention is to follow public health advice to determine when visits will return to normal, which means that as things currently stand, our initial estimate is that these restrictions may be in place for up to 12 weeks. 

We will continue to do our best to support residents to keep in touch with loved ones via other methods, such as phone and video calls, letters or emails in the short term.

Day clubs and new care enquiries

Our local day clubs have been suspended for the short term to enable our teams to focus on providing care and support for residents in our homes.  We are not currently taking respite or short term admissions.  If you are looking for longer term care, please contact our care support team on 0333 321 0939 - they will be able to provide you with further information about the possibility of a placement in the home.  


We may still be recruiting for the home, but will be moving any recruitment interviews off site.  If you are scheduled for an interview for this home, please contact the person who arranged your interview for further details.

Guidelines for approved visits

While we will do everything we can to maintain this information, please call the home before you set out for your visit, just in case anything has changed. This information should be considered in conjunction with information about the virus from Public Health England and Health Protection Scotland.

Remember that those visiting relatives in the home will need prior agreement from the home manager to do so, and this will only be granted in exceptional circumstances.  It is likely that your visit will be limited to the bedroom of your loved one to limit contact with other residents.

Do not visit if you are feeling unwell

If you currently feel even a little poorly, particularly if you have flu-like symptoms including coughs, raised temperature or shortness of breath, please do not visit the home for at least 14 days.

Do not visit if you have been to an affected area

If you have been abroad to one of the areas affected by coronavirus, or have been in close contact with someone who may have been exposed to the virus, please do not visit the home.  Health England is maintaining a live list of these affected areas.

During your visit

If you are still planning a visit due to exceptional circumstances, it is important that you take every measure to do so safely.

Wash your hands

Please wash your hands carefully (following NHS guidance) before travelling to the home.  As soon as you arrive in the home please wash your hands again and use the hand sanitisers that are by the front door and at the entrance to each suite.  

Health checks

When you arrive, our home teams will confirm your visit with the home manager and will ask you a few questions about your health and any contact with possible sources of the coronavirus before you come into the home.

Temperature checks

We have introduced temperature checks upon arrival at the home to ensure any visitors are not running a fever and unintentionally bringing the virus into the home.  These are done via an ear thermometer which is the most quick, accurate and hygienic approach available.  If you have any concerns about undergoing a temperature check, please call the home before you set out to visit.


While tissues are available in the home, please bring a supply with you in case you sneeze, cough or find your nose is running. Please use each tissue once and dispose of it carefully using the catch it, bin it, kill it principle.

If you have any questions please do not hesitate to contact the home manager or the deputy in the normal way.

Latest news

Birthday wishes take flight for RAF veteran

Birthday wishes take flight for RAF veteran

May 19 2020

When Perry Manor resident, Percival Court (known as Bob), celebrated his 96th birthday on 6th May, little did he expect to receive hundreds of well wishes from complete strangers across the globe. But that’s exactly what happened, thanks to social media.

Read more >

Ipswich care home helps resident celebrate her 105th birthday

Ipswich care home helps resident celebrate her 105th birthday

April 8 2020

Residents and the team at Care UK’s Prince George House, in Ipswich, have been helping Ivy Hinchcliffe celebrate her 105th birthday in style, despite the coronavirus lockdown.

Read more >

Work starts on multi-million pound Chichester care home

Work starts on multi-million pound Chichester care home

April 3 2020

Work has now started to build a new multi-million care home in Chichester.

Read more >

We’ll meet again: Dorset care home celebrates Vera Lynn’s 103rd Birthday

We’ll meet again: Dorset care home celebrates Vera Lynn’s 103rd Birthday

March 26 2020

With all but the most essential visitors having to stay away to reduce the risk of infection, a care home team in Dorset found a creative solution to allow residents to enjoy the live music planned for their celebration of Dame Vera Lynn’s 103rd birthday, while keeping everyone at a safe distance.

Read more >

Read more news >