Your questions answered | Care UK

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Your questions answered

We recognise that this is a worrying time for you and your family and have provided below answers to some of our most frequently asked questions. If, after reading this, you have further questions that we have not answered, please include them in the form at the bottom of the page so we can update this information for anyone interested. Please note, we are only able to answer general questions about Care UK homes - if you need an update about a specific resident, please contact the customer relations manager or home manager at your home.

When will I be able to visit my loved one?
What constitutes ‘exceptional circumstances’?
Why has Care UK decided to stop visitors?
Is there anything I can do to help the team at the home?
Why is Care UK asking for volunteers when they won’t even let relatives into the homes?
How do I stay in touch with my loved one if I’m not allowed to visit?
Can I help with any supplies (food, medical supplies) for your care home?
Will visits from children by considered?
What’s the best way to find out more about the situation?
What are the social media channels?
Why are you still accepting new residents to Care UK homes – doesn’t this put residents at risk?
Are GPs/district nurses still allowed into the home?
Can I remove my loved one from the home and take them to live with me?
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