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Our team at
Elderflower Grange

Trusted to care in Erdington

Trusted to care in Erdington|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last four years|Discover why Care UK is trusted to care by over 10,000 families

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The dedicated and experienced team at Elderflower Grange will provide your loved one with care that’s completely tailored to their individual needs and wishes. 

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Jag Singh

Home Manager

Jag Singh

I have thirteen years of experience in the care industry, and I love being a part of the Care UK team as I share the organisation’s values and the passion to deliver outstanding, person-centred care to all residents.

Working as a Home Manager at Elderflower Grange, I will always ensure that the teams in different areas of the home work collaboratively and efficiently together, and that would involve seamless communication between us and residents or family members. My favourite part of the day is my daily walk rounds, where I get the chance to see residents, family members, and observe colleagues as they carry out their day-to-day activities. It’s a great opportunity to check in with my colleagues and ask how they are.

Outside of work, I enjoy watching football and cricket, and I go to my local gym to keep myself fit.

Rachel Mackay
Rachel Mackay
Customer Relations Manager
5 Year Service Badge

With 12 years of experience in the care sector, I joined Care UK in 2017, driven by a desire to help families navigate one of their most difficult journeys. As a Customer Relations Manager, I believe my most important role is providing reassurance and peace of mind.

I’m a passionate advocate for dementia care, I’m a Dementia Ambassador, and I even lead 'Dementia Friendly' circle dancing. I’m currently writing a children’s book to help younger generations understand dementia, as well as visiting schools and nurseries delivering intergenerational dementia talks.

My goal is to make the transition into care as smooth as possible for families while ensuring our residents live life to the fullest. Whether I’m having a quiet chat with a resident or organising a surprise visit from a horse, I love making every day rewarding for those who call our home 'home.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Every colleague receives training in infection prevention and control as part of their induction and updates regularly through online and in-person learning. Our dedicated IPC Champions in each home help embed safe working practices and raise awareness of hygiene standards.