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Our team at
Hartwood

Trusted to care in Stafford

Trusted to care in Stafford|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Meet our friendly care team

The dedicated and experienced team at Hartwood will provide your loved one with care that’s completely tailored to their individual needs and wishes. 

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Katy Anderson

Home Manager

Katy Anderson

I am a qualified nurse and also have a degree in mental health nursing.

I have also completed an accredited leadership course with the Royal College of Nursing.

I have been with Care UK since 2023, and it’s an organisation with a strong ethos and values that are completely focused on delivering high-quality care.

As a home manager, excellent leadership is vital. The key is understanding each resident and each team member, and maintaining open, honest communication with everyone who comes to Hartwood. Working in care takes real commitment, and a leadership position needs a high level of focus and attention to detail, while still being warm and approachable. My door is always open to everyone.

I also believe in leading by example, so I always try to model excellent practice. It is important to fulfil the responsibility and trust placed in me, and I want to ensure every resident has a positive experience here.

I love to see people enjoy themselves. Socialising is so important to a person’s well-being. It’s wonderful to see the bistro filled with relatives and children visiting their loved ones. Life for many people starts again in a care home, and I have seen so many residents over the years find a fresh purpose, make friends and enjoy new hobbies. Being a home manager is a privilege and deeply rewarding. I honestly don’t see this as just a job; it’s a large part of my life, and my workplace is like a second home.

Outside of work, my son and I love going on wildlife walks in the woods. I also enjoy anything that involves animals. I have a large extended family too, so we socialise a lot, which I always look forward to.

Charmaine Nicolson
Charmaine Nicolson
Customer Relations Manager

Care UK has been close to my heart for a long time. Five years ago, my late mother-in-law received wonderful end-of-life support, and seeing first-hand the difference that warm, professional care makes to a whole family stayed with me. I understand deeply how much dignity and person-centred care means to people.

After many years building relationships, owning and growing my own franchise business, I wanted to bring those skills to a role where they could genuinely improve people’s lives, and Care UK’s reputation and values made it the natural choice.

In this role, you need genuine warmth, patience and empathy paired with strong organisational skills and the ability to build trust and confidence with others. It is also important to have good listening skills while being resilient, as this can be a very difficult time for families.

Meeting families for the first time and watching that initial worry turn to relief when they see how we can support them is a wonderful feeling. I feel it’s a real privilege to be trusted with such an important decision, and I love that every day brings a new person to get to know. Being able to build real, trusted relationships with residents and their families is what I’m most proud of.

Outside of work, I love gardening, especially growing dahlias and planting up containers and hanging baskets. I also enjoy cooking and trying out new recipes for family and friends. I like reading and listening to podcasts and the radio to relax.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Every colleague receives training in infection prevention and control as part of their induction and updates regularly through online and in-person learning. Our dedicated IPC Champions in each home help embed safe working practices and raise awareness of hygiene standards.