I’ve managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ too – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.
There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.
My background is in mental health nursing. I moved to Priors House when it opened as I wanted to be part of a forward-thinking organisation. It was quite a challenge moving from being a unit manager to becoming deputy manager, but I’m really enjoying each day. No two days are the same, and every new challenge presents an opportunity to learn something new.
Priors House is a fantastic home and I’m very proud to work here. We’re delivering excellent care and I’m determined for us to get an ‘outstanding’ rating from the CQC!
I have over 30 years’ experience in customer service, and I joined Care UK because I wanted a role where I could spend more time with clients and enjoy a more fulfilling career.
Care UK’s ethos of ‘fulfilling lives’ really shines out, and I love being a part of that. I see my role as providing residents and families with the very best support and experience as they embark on their journey in care.
Working in care is extremely rewarding. I love supporting the Priors House Lifestyle team by getting involved with fun activities, classes and events. Residents love to enjoy themselves, and are full of incredible stories. The team ensures there’s always something fun to look forward to. Every day is different!
My biggest passion is learning from the wonderful people at Priors House who are living with dementia. I have learned so much from them about their journey, the challenges they face and the activities that make their life easier and more fulfilling.
Before joining Priors House I worked in customer services in a retirement village, which was all about helping residents to enjoy every day. I decided to move because I wanted to be more involved in helping people and connecting with individual residents – to be more at the heart of their care.
I love getting to know all the residents and hearing their stories and knowing that I’m having a positive impact on their life. I also enjoy having the chance to bring a smile to residents’ faces – even if it’s with a small gift that shows I’m thinking of them. Looking ahead, I’d like to organise an exhibition of residents’ art work as I run an art class at the home and we’ve got lots of fantastic pieces to show off.
I’ve not worked in the care sector before, so joining Care UK, and Priors House, in mid 2014 was a turning point for me. It’s enabled me to learn new skills and interact with people I would never have met and supported.
I love hearing feedback from the residents after lunch. They’re honest and I get lots of ideas for ways to improve and tailor menus! Outside of work I also enjoy cooking, as well as watching films and following Formula One.
I joined the Priors House team in 2018 because I wanted to be part of a passionate team that put residents at the heart of everything it does. I used to be a hairdresser before moving to Priors House as Receptionist, so you can imagine it was quite a steep learning curve for me. It was fantastic to be promoted to my current role – genuine recognition of my commitment and passion for the home.
I think attention to detail is all-important in this role, and it’s crucial to give a good impression to families who are enquiring about care. After all, I’m often the first contact they have with Care UK.
I love that every day is different in this role – it keeps me on my toes! It’s a privilege to support families and to see residents enjoying their life here. I also really enjoy the recruitment side of my role and bringing new colleagues on board.
I joined Care UK in November 2016 because I was keen to work for one of the leading companies in the care sector. Before I joined the Priors House team I worked in the construction industry for 16 years. It was quite a steep learning curve moving from construction into care, but it was a great feeling to be making a difference to older people.
In this role, I think it’s important to have a caring, flexible and positive attitude. You need to be empathetic and understanding, and have good communication skills. I like the mornings the most at Priors House. The day stretches ahead, you never know what you’ll need to turn your hand to, but you know you’ll be making a difference by helping residents to feel safe and secure in a homely environment.
In my free time I’m a keen Coventry City FC fan. I also love getting away on holiday and enjoying days out with my family.