They deal with every aspect of my mums’ life. I trust them to do what I would do, whether I'm there or not. They have kept them safe with cleanliness and health policies. They've been strict with visiting but in line with Covid rules, they've followed them to a tee and put other practices in place to see relatives. They are kind and supportive.

Communication is good and helped her settle in and gave me guidance in what she needs and general all-round care. They are in regular contact with me about anything.

They know me by my name, and I always thank them. They all speak to you when you go in and the manager always welcomes you. They’re really friendly and they have the patient's welfare at heart.

<p>They&rsquo;re really kind, caring and helpful not only to the residents but they go the extra mile. They&#39;re lovely, they keep me informed and check with me with everything to do with my relative. We&#39;re kept up to date and they do Skype calls so I can see my mum and see how she is. The manager always speaks and knows everyone&rsquo;s name. They are just like a big family, they are lovely and really good at what they do.</p>

She always looks and smells lovely. She has to have two people to clean her and lift her they work really hard to keep her looking and smelling lovely. They have to do it in a manner in which to not irritate my mum and they do so singing and chat to her whilst they do this.