I love walking around the home at different times of the day, hearing colleagues and residents singing and laughing together, and seeing the smiles on the faces of the residents.
As a home manager, I think it’s important to be passionate about the residents in your home. That way you’ll always ensure that they receive the best care. I aim to be a role model for the team as well. If they see you rolling up your sleeves and helping, they’re likely to go the extra mile too.
I’m so proud of what we’re doing here at The Willows, of the quality of care we provide, and the ‘good’ rating we received from the CQC in September 2017.
I’ve always enjoyed working in the care sector. Before coming to the Willows I was a support worker providing home care for adults with learning difficulties and mental health challenges. I also worked part time at West Park Hospital on reception.
I love talking to the residents here, and I try to finish my jobs early so I can walk around the home and say hello to them. Just giving a person five minutes of your time is so important – it can make a huge difference to them.
I love being part of the team here at the Willows, and it was a fantastic experience when we received our ‘good’ CQC rating recently - a proud moment for us all.
Outside of work, I love spending time with my family – including my little dog who enjoys lots of long walks!
I’m a fully qualified plumbing and heating engineer and I came toThe Willows because I fancied a career change where I could still use my plumbing skills. My favourite part of the day is walking around the home and chatting to the residents and their families – I like meeting new people.
It’s great being able to make a difference to the residents by making their home a nice place to live. I’ve learnt a lot from working here and from working alongside specialist contractors – about fire safety and fire systems, and building surveying.
I was delighted to win Care UK’s Maintenance Person of the Year in 2017 - it was a huge career highlight for me!
I’ve worked for Care UK for 15 years and I still enjoy what I do. It’s lovely to chat and laugh with the residents, seeing them smile every day and getting so much pleasure from the activities they do.
My role is to ensure that the home is always clean and that residents’ clothes are washed and pressed to the high standards they expect. I enjoy hearing visitors commenting on how clean and homely everywhere is, and how smart residents look. What we do makes a big difference – residents deserve the best, and my team works hard to ensure all the little details are just right.
There’s always something going on at The Willows. A little while ago, the home was refurbished. It was great to get involved and help to decide on colour schemes and décor. The result is home we’re all very proud of.
I’ve been keen to join The Willows ever since my grandmother moved here. I always thought what a fantastic place it was and what a great team was behind it all. I saw a job advert and I applied, and here I am. I joined in 2018.
I used to be a healthcare assistant, and was a care assistant in a care home, so I’m used to a care environment. As lifestyle lead, that experience is really helpful, but there are all sorts of other skills that come into play, including being organised, planning ahead and thinking on your feet. Above all, you need to be passionate about helping residents to do the things they love.
Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,