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Our team at
The Willows

Trusted to care in Middlesbrough, Cleveland

Trusted to care in Middlesbrough, Cleveland|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Every member of the team at our Middlesbrough care home is here because they're passionate about helping residents to enjoy the best possible life. Whether we're management, in a maintenance or admin role, or caring directly for residents, we love the time we spend with them and do our best to make them smile.

Julie Gregory

Home Manager

Julie Gregory

I love walking around the home at different times of the day, hearing colleagues and residents singing and laughing together, and seeing the smiles on the faces of the residents.

As a home manager, I think it’s important to be passionate about the residents in your home. That way you’ll always ensure that they receive the best care. I aim to be a role model for the team as well. If they see you rolling up your sleeves and helping, they’re likely to go the extra mile too. 

I’m so proud of what we’re doing here at The Willows, of the quality of care we provide, and the ‘good’ rating we received from the CQC in September 2017.

Lauren Bishop
Lifestyle Lead

I’ve been keen to join The Willows ever since my grandmother moved here.

I always thought what a fantastic place it was and what a great team was behind it all. I saw a job advert and I applied, and here I am. I joined in 2018.

I used to be a healthcare assistant, and was a care assistant in a care home, so I’m used to a care environment. As lifestyle lead, that experience is really helpful, but there are all sorts of other skills that come into play, including being organised, planning ahead and thinking on your feet. Above all, you need to be passionate about helping residents to do the things they love. 

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Maintaining independence

We understand that maintaining routines and a sense of purpose is vital for an older person’s wellbeing. That's why we support your loved one to live as independently as possible, from making their own drinks, helping with the washing up, or even taking on a role in the home like leading a dance class or helping the maintenance team. If your loved one visits local places of worship, or attends a group in the community, we’ll support them to continue to do this. We use positive risk-taking to promote freedom and choice.

Person-centred care

At Care UK , as part of our person-centred approach to care, we put you and your loved one at the heart of everything we do. Our dedicated team take the time to get to know each resident and create tailored care and lifestyle plans to suit them. Your loved one will have a life history book where we record their hobbies, family and friends, jobs, routines, holidays – even their favourite foods – all of which forms the basis of their care.

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Every Care UK home is unique and many have their own café, cinema, hair salon - many even their own pub. Others have adapted spaces to create garden rooms, shops and areas about the local community and its history. Great in-house facilities ensures that even if restrictions or a person’s individual capabilities make it difficult to get out and about, residents can still enjoy an enriching lifestyle.

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Our lifestyle team

Our dedicated lifestyle teams organise activities, entertainment, outings and experiences tailored to your loved one’s interests and hobbies. We also understand that group activities aren’t for everyone so we will spend one to one time with your loved one if that's what they'd prefer.

Wishing trees

Residents still have goals and wishes they want to achieve. That's why our home has a wishing tree where residents can hang their written wishes of the things they’d like to do, and we do our best to make these happen.

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