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Our team at
The Willows

Trusted to care in Middlesbrough, Cleveland

Trusted to care in Middlesbrough, Cleveland|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Every member of the team at our Middlesbrough care home is here because they're passionate about helping residents to enjoy the best possible life. Whether we're management, in a maintenance or admin role, or caring directly for residents, we love the time we spend with them and do our best to make them smile.

Julie Gregory

Home Manager

Julie Gregory

I love walking around the home at different times of the day, hearing colleagues and residents singing and laughing together, and seeing the smiles on the faces of the residents.

As a home manager, I think it’s important to be passionate about the residents in your home. That way you’ll always ensure that they receive the best care. I aim to be a role model for the team as well. If they see you rolling up your sleeves and helping, they’re likely to go the extra mile too. 

I’m so proud of what we’re doing here at The Willows, of the quality of care we provide, and the ‘good’ rating we received from the CQC in September 2017.

Sarah Lincoln
Sarah Lincoln
Lifestyle Coordinator
1 Year Service Badge

Before joining The Willows, I was working as a concourse supervisor at Middlesborough Football Club. I joined Care UK after Covid hit because I was out of work and wanted a change.

The most important part of my role is entertaining the residents. As a Lifestyle Coordinator, you also need to be friendly, patient and honest and have a happy-go-lucky attitude.

My favourite part of the working day is taking part in activities with the residents. Seeing the smiles on their faces is priceless. Becoming a Lifestyle Coordinator has been a total career change, but now, seeing the residents be happy and enjoying activities is a huge highlight and makes me proud of what I do.

When I’m not working, I like socialising with friends and spending time with my family.

Tegan Horner
Tegan Horner
Lifestyle Coordinator
1 Year Service Badge

I have always enjoyed making people's lives better and more fulfilling, and I saw working at Care UK as the perfect opportunity to continue doing that. I joined Care UK as a Kitchen Assistant, but I started picking up shifts in the activities team when there were vacancies, and I found I have a real passion for it. Being accepted to the role of Lifestyle Coordinator was my biggest career highlight.

In this role, you need to be joyful, energetic and have a happy-go-lucky attitude. I love to make the residents smile and laugh every day, and making sure they have fun in every activity is the most important part of my role. I’m proud that I am making a difference. Seeing their smiles and their eyes light up makes me realise that my activities help them immensely.

Outside of work, I love going to restaurants and eating out.

Joanne Porter
Joanne Porter
Lifestyle Lead

I joined The Willows because I’d heard Care UK was a good care provider to work for, and I was ready to progress in my career to a role in a leadership position. Before becoming Lifestyle Lead at The Willows, I worked as an Activities Coordinator and Carer.

In my role, it’s important to have an outgoing personality and be willing to work to the best of your ability every day. It's impossible to choose a favourite part of my working day – I enjoy everything, from the start to the end of my shift. I take pride in my team and of working for an organisation like Care UK where we’re helping residents live fulfilling lives every day.

When I’m not at work, I enjoy socialising and going for walks.

Lesley Bore
Lesley Bore
Business Administrator

I spent 34 years in accounts setting and became a part qualified accountant before more recently working as a Store Manager with NECS. I decided to join Care UK and return to my accounts background as I thought this was a role I could excel in.

As a Business Administrator, an accounting or business admin background is a must as this job entails a lot. You need to have an ability to multitask and to be the first port of call at the home. I am the first face you see at The Willows, so problem solving and assisting is an important part of that first impression.

Every day here is different, but my favourite part of each day is when residents’ family members walk out of the home feeling happy. When I’ve completed all tasks to the best of my ability and all the residents and colleagues are happy, I feel fulfilled in my role.

Outside of work, I partake in family research and organise and make family trees. I love theatre shows too.

Liam Wyness
Liam Wyness
Head Chef

I have been a chef for 15 years, working across many different roles and environments. I joined Care UK because I was looking for a job that rewards others as well as myself.

In this role you need grit, self-motivation and determination, and it’s also important to be a quick thinker and a happy and cheerful person.

I enjoy every aspect of my job. Working in care is still new to me, and I’m proud to help others and see residents enjoy the food I cook. It’s important in my role as Head Chef to ensure we are working efficiently in my team and making sure everyone is safe and correct.

When I’m not working, I enjoy anything outdoors. I’m a keen birdwatcher, and I also like martial arts and playing the guitar.

Carol Bell
Carol Bell
Head Housekeeper

I started working at The Willows in 2003 for a change in career after working in a clothing factory for 22 years. In 2007, I was promoted to Head Housekeeper.

In this role, you need to be a good leader to manage the team and ensure tasks are carried out to a high standard.

Seeing that the residents are happy and chatting with them, as well as ensuring their rooms are just how they like them, are the most important parts of my role. In fact, interacting with residents and their families is my favourite part of my day. I love to join in when entertainers come to visit the home too!

Knowing my team is happy working to high standards and receiving good feedback from residents and their families makes me proud of what I do.

John Evers
John Evers

Before joining The Willows, I was working as a plumbing and heating engineer. I was keen to join Care UK because it is a fantastic and reputable care provider.

In a maintenance role, you need patience and understanding, and a good knowledge of repairs and health and safety. It’s my role to make sure all tasks and safety checks are carried out and the home is always safe.

My favourite part of this role is to speak to residents and their families. I was very proud to win Maintenance Person of the Year for the work I do.

Outside of work, I enjoy spending time outdoors mountain biking and hiking.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Maintaining independence

We understand that maintaining routines and a sense of purpose is vital for an older person’s wellbeing. That's why we support your loved one to live as independently as possible, from making their own drinks, helping with the washing up, or even taking on a role in the home like leading a dance class or helping the maintenance team. If your loved one visits local places of worship, or attends a group in the community, we’ll support them to continue to do this. We use positive risk-taking to promote freedom and choice.

Person-centred care

At Care UK , as part of our person-centred approach to care, we put you and your loved one at the heart of everything we do. Our dedicated team take the time to get to know each resident and create tailored care and lifestyle plans to suit them. Your loved one will have a 'getting to know me' profile where we record their hobbies, family and friends, jobs, routines, holidays – even their favourite foods – all of which forms the basis of their care.

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Every Care UK home is unique and many have their own café, cinema, hair salon - many even their own pub. Others have adapted spaces to create garden rooms, shops and areas about the local community and its history. Great in-house facilities ensures that even if restrictions or a person’s individual capabilities make it difficult to get out and about, residents can still enjoy an enriching lifestyle.

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Our lifestyle team

Our dedicated lifestyle teams organise activities, entertainment, outings and experiences tailored to your loved one’s interests and hobbies. We also understand that group activities aren’t for everyone so we will spend one to one time with your loved one if that's what they'd prefer.

Wishing trees

Residents still have goals and wishes they want to achieve. That's why our home has a wishing tree where residents can hang their written wishes of the things they’d like to do, and we do our best to make these happen.

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