What is The Willows’s CQC rating?

The CQC overall rating for The Willows is "Good".

The Willows

Q: What is The Willows’s CQC rating?

The CQC overall rating for The Willows is &quot;Good&quot;.

Trusted to care in Middlesbrough, Cleveland

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The Willows

Welcome to The Willows

Our modern, purpose-built care home and we offer nursing, residential, respite and day care for older people who are living with dementia. We also provide sensitive end of life care.

The Willows is a purpose-designed single storey care home. Each of our large, comfortable bedrooms has en-suite facilities, stylish furniture, a 24-hour nurse call system and telephone and television connections.

Outside, our attractive courtyards have colourful hanging baskets and plenty of sitting areas for residents to enjoy. Our sensory garden has edible plants chosen for their fragrant smells and different textures. It’s a garden that can be enjoyed by all residents.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Woodside Resource Centre
Cavendish Road
Middlesbrough
Cleveland
TS4 3EB

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced ‘One step at a time’, a video guide to navigating dementia, introduced by broadcaster and Alzheimer's Society ambassador, Angela Rippon.

Watch now

One step at a time – a video guide to navigating dementia

Life at our home

At The Willows we get to know each person we care for well so we can personalise the care they receive to their needs. We encourage residents to stay active and independent, enjoying interests and outings that are meaningful to them. We organise a range of activities including music sessions, coffee mornings, armchair fitness, baking, therapy pet visits and gardening.

Garden
Hair and beauty salon
Namaste room

Care at our home

Our team provides a full range of care for people who are living with some form of dementia. Our team receives the latest training so that we know we're giving residents the best care possible.

Types of care offered

Healthcare services

Chiropody
Dentist
Namaste care
Optician
Pharmacy service

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at The Willows will provide your loved one with care that is completely tailored to their individual needs and wishes.

As a home manager, I think it’s important to be passionate about the residents in your home. That way you’ll always ensure that they receive the best care. I aim to be a role model for the team as well. If they see you rolling up your sleeves and helping, they’re likely to go the extra mile too.

Julie GregoryHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Willows care home.

If anything happens to my relative, staff phone me immediately, they are on the ball 24/7 with him.

Relative of a resident, April 2023

My son is in a chair 24/7 and there's always someone with him, he's never alone for long. My son likes to walk to the dining room but not by himself. He always has two care staff walking with him, they go above and beyond.

Relative of a resident, April 2023

I feel they handled lock down well. They took it seriously and handled in an excellent way.

Relative of a resident, April 2021

The thing that's been the best is that my dad is still is receiving the same care as he always has been. They have made a real effort to keep in touch with all relatives and keeping lives as normal as can be which is really important.

Relative of a resident, April 2021

I have been in homes professionally and personally and this has the nicest atmosphere. You walk in and it’s a nice place. Every member of staff has a smile on their face. It’s the staff that make that home, really good attitude.

Relative of a resident, April 2021

Top 20 Care Homes Award 2023 Winner - North East England

Top 20 Care Homes Award 2022 Winner - North East England

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Nursing Times Awards 2023 finalist - Nursing in Social Care

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Follow us on Facebook

Stay up-to-date with what's happening at the home on our Facebook page

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What is palliative care?

Discover more about the compassionate palliative care that we provide and how we sensitively tailor your loved one’s end of life care to their wishes.

How to provide person-centred care for your loved one

Providing person-centred care for a loved one is all about putting their choices at the heart of their care.

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced...

Nearby Homes

The Willows

Cleveland TS4 3EB

CQC Rating: Good

FAQs

The Willows offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: garden and hair and beauty salon.

The CQC overall rating for The Willows is "Good".

The Willows offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Middlesbrough, Cleveland.

Yes, you can find more Care UK homes in these locations:

Care homes in Cleveland

Care homes in Middlesbrough

The Willows care home

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