Our people, services and customers are my top priority and I spend much of my time meeting with our care teams and talking to residents and their families.
There is a real need across the country for high quality care homes that provide personalised care in safe and comfortable surroundings. We have busy times ahead with our ongoing development programme, which means we have state of the art care homes opening all the time. But we will continue to put the needs of customers at the heart of everything we do to ensure they lead independent, enriched and fulfilling lives.
I’ve spent more than 20 years in senior management positions and have worked for Weight Watchers UK, Punch Taverns, Spirit Group, and Allied Domecq. During my career I have gained a wealth of experience in growing, managing and making businesses better at what they do.
Care UK has an excellent reputation in the sector based on strong business ethics and values that I identify with and support. I work with a team of people who genuinely care about residents and who work towards a common goal: to provide every resident and their families with the very best service and the highest standards of care.
I’m passionate about customer service and believe it should start at the top of every organisation. Customer service is fast becoming a key differentiator and businesses that align their strategy, culture, processes and people are out pacing competitors in customer loyalty and satisfaction surveys. We are committed to listening to our customers and providing great customer experiences, all the time.